DoubleTree by Hilton Poughkeepsie, NY

Staff was wonderful - Very accommodating! The renovations are almost done. Rooms are clean and very modern. Will definitely stay again!

everything good

一如既往地優秀，下次還會入住

舊，不能入住

Great experience throughout, for an overnight stay. Ana at the front desk was extremely helpful, courteous and friendly, initially on the phone, and then at checkin. A completely seamless early check in request, to an unasked for upgrade, to being very helpful about the hotel and the garage parking! The rest of the staff were all very friendly and helpful. Great bartender, and really good meals at dinner and breakfast, and priced right. We will stay here again.

I was in town for my friends' wedding and they recommended their guests stay at the Doubletree Poughkeepsie property. We were given a promo code for the wedding to receive a discount for a night. When I first arrived, my room reeked of cigarette smoke (in a non-smoking room). I spoke to the front desk and told them this, and they offered to switch my room. I had already unpacked, and was very busy with events for the wedding (I was part of the bridesmaids group), so I did not have time to repack and switch rooms. The night I arrived back from the wedding, I sat on the armchair in my room while I took a phonecall. When I got up from the chair, I had large red stains all over my arms. This definitely was not on my arms when I left the wedding (I have many photos of me at the wedding), and when I looked back at the chair, I noticed the fabric was soaked with some kind of red substance (the fabric was dark so this was not visible on first glance when I initially sat down). I called the front desk again, and told them about what had happened with the chair, again reminding them of the strong smokey odour in the room. Again, they offered me to switch rooms. As the wedding had now finished and I was exhausted, just wanting to sleep, I told them I would stay in the room for the night, but I did not want to stay at the property for longer than I needed to (I originally planned to stay at the hotel for one more night after the wedding festivities ended). I asked them if I could check out early instead of switching rooms, and receive a refund for just that last night, but they stated that this was not possible since I had prepaid for my reservation. They instead offered to give me 50,000 Hilton Honours points as compensation for my troubles. I accepted this offer, and they indicated that the points would show up in my account after a couple weeks. I kept my eye on this and noticed I never received the 50,000 points I was promised. When I contacted Hilton Honours about this entire incident, they said they had no information from the hotel about this, so they would ask someone from the hotel front desk to contact me regarding the missing points. That was over two months ago now and I am still waiting to be contacted and compensated with the 50,000 points (or a much due refund). The fact that I have had to continue following up with both the hotel and Hilton Honours for months after the stay, just to resolve multiple issues on their part, has made my experience even more awful. I recommend to avoid this hotel at all costs.

We visited during hotel remodeling so things were not as normal. Our room was on a redone floor and it was very nice and up to date. Parking is conveniently located in a ramp next to the hotel. Our only problem was the breakfast restaurant was poor. There were only a few people attempting to eat but the staff was overwhelmed and we felt sorry for them. After a long wait, we left and found a great downtown diner across the street.

As a Hilton Diamond member, I stay exclusively at Hilton portfolio properties when I travel frequently by train. On a recent solo visit to Poughkeepsie in late July, mainly to visit the Walkway Over The Hudson, I was happy to hear that the Poughkeepsie Grand had supposedly converted to a Doubletree and thus would be very convenient for me needs. I found out upon arrival that the hotel slapped a temporary Doubletree banner across the top of the building, and that whatever interior and exterior construction needed for this conversion was very much still in progress. I did not find the lobby to be inviting, although the staff was to their credit very friendly and knowledgeable. The place appeared to be in a state of flux, with facilities closed to the public. Outside, there was construction equipment blocking the sidewalk adjacent to the building, with nothing stopping people from walking right into it. Had to walk in the street to get around it!! The room was OK, although an upgrade to Hilton standards would be welcomed. My view, which was to the east, looked down on a curbside and off-street bus transfer station. My room had ample space for my belongings, and the bathroom had enough counterspace to put my toiletries. Still, one could tell that the infrastructure was very old. Other than all that, I did get a decent night of sleep, and the location being walking distance from both the train and the Walkway was a plus.

Arrived late at night after a very delayed train journey, and were provided with snacks and a warm welcome. Eldest child was poorly, and as Illness got worse, we went to see reception and the gentleman was very helpful in an emergency, and made the stay much less stressful and more enjoyable. apologies for not remembering your name, but thank you so much.