Usuário convidado
16 de julho de 2023
Appalling establishment. I would never recommend to anyone under any circumstances. They told us by phone before booking that there would be wifi internet in our room. This turned out to be false - when we arrived, having pre-paid with no refund on cancellation according to the hotel's terms, the staff admitted that there was no wifi internet in any room. The room was dirty on arriving (we have quite a collection of photos), the bedding missing and low quality, towels inadequate and rationed, the breakfast (included) the worst ever encountered in a hotel with no cooked items at all and only processed ham/pork and processed cheese and fruit to eat. Dinner (included) allowed no menu choice at all. Reception staff were defensive (they would have to be) and laughed off my promise of legal proceedings. A last minute attempt was made to charge me for a non-existent bar bill and an inflated charge for hotel tax (which I got them to correct), both attributed to staff error. Staff error is a big part of their service, for which no apologies were ever made.
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