209B Aramist Ave, Waterkloof Glen, Pretoria, Gauteng, South AfricaVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4.1/5
Muito bom
38 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.1
Comodidades4.1
Atendimento4.1
Limpeza4.1
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Todas as avaliações(38)
Avaliações positivas(13)
Avaliações com fotos/vídeo(3)
Avaliações negativas(7)
Xavier Mc Creanor
quarto padrão, 1 cama queen size, acessível
Hospedou-se em jun 2024
Família
38 avaliação
5.0/5
Excepcional
Publicado em 25 jun 2024
We had a great stay at the Maslow Hotel. Clean rooms and friendly staff. Located around malls and other entertainment. There are also several nice restaurants in and around the hotel.
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Carter07
Quarto Twin Standard com 2 Camas de Solteiro
Hospedou-se em abr 2024
Viaje com amigos
14 avaliação
5.0/5
Excepcional
Publicado em 30 abr 2024
I strongly recommend this hotel. Its close to everything one would want. I am definitely booking again
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Usuário convidado
Standard Double Room (Queen)
Hospedou-se em jul 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 24 jul 2024
房間設計合理,住這很舒服
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Usuário convidado
Standard Double Room (Queen)
Hospedou-se em jun 2023
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 16 jun 2023
酒店還好吧
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Lika-sainixianyiya
Quarto Twin Standard com 2 Camas de Solteiro
Hospedou-se em abr 2023
Negócios
30 avaliação
5.0/5
Excepcional
Publicado em 1 jul 2023
服務很好。
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kish2024
Hospedou-se em jul 2024
Família
1.0/5
Publicado em 13 jul 2024
More than 30+ years of visiting sun international hotels, this has by far been my worst experience. The front desk staff are dismissive and rude, I was not able to check in at 2pm as no rooms were ready as a result I had to make my kid sleep in the foyer. The room was not functional, blocked basin, shower not working. Its embarrassing that this is a sun international hotel, definitely not what I would associate with a luxury brand. I would never recommend staying there and I would never go back! Please vet your staff after all they are in the HOSPITALITY industry.
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Resposta da propriedade: Dear Keshanis2024, Thank you for taking the time to share with us your constructive feedback. We strive to provide nothing less than the highest level of Customer service and a Memorable experience during every visit. Your concerns have been duly noted and are shared with the relevant Heads of Departments. We do apologize for the inconvenience caused; I can assure you that this in no way reflects the standards we pride ourselves on. Regards, Hazel Makwela - Hotel Duty Manager.
Usuário convidado
Hospedou-se em nov 2024
Outros
1.0/5
Publicado em 15 nov 2024
Best five star hotel with horrible telephone management. They literally never answer their lines, including room service. I had to go downstairs to just get food in a 5 star hotel. This is horrible. I am so disgusted with this service…………..
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Nontandazo M
Hospedou-se em nov 2024
Negócios
1.0/5
Publicado em 8 nov 2024
Their room service is terrible inefficient. They never fail to disappoint. Be ready to wait for 2 hours, they’ve messed up everytime I’ve stayed with them in the last 2 years . The only reason I go back is the nice facility, otherwise horrible service. Sun international needs to take a serious look at their kitchen management .
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mashamaite m
Hospedou-se em out 2024
Negócios
1.0/5
Publicado em 29 out 2024
PLEASE SORT OUT BREAKFAST PACKS STATION! We can’t chop and change everyday. Please ensure that we receive breakfast pack on time and at a certain point of collection without many many changes. And it must be prepared on time. I have been complaining to the food services they don’t listen
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Resposta da propriedade: Dear mashamaitem2024, Thank you for taking the time to share your feedback with us via Tripadvisor. Your comments are extremely concerning, our Executive Chef will contact you directly as he would like to discuss your concerns in more detail. Sincere regards, Jenine
Henri_Baanen
Hospedou-se em ago 2024
Família
5.0/5
Excepcional
Publicado em 6 ago 2024
We went there for a concert at the venue that is literally next door. Reception was crowded and we had to wait a long time before we they got the rooms ready for us; we booked interleading rooms. Rooms are clean, staff is friendly and breakfast buffet was perfect to start the day.
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Resposta da propriedade: Dear Odyssey61800635197 , Thank you for taking the time to share with us your constructive feedback. We strive to provide nothing less than the highest level of customer service and a memorable experience during every visit. Your concerns have been duly noted and are shared with the relevant Head of Departments. Regards, Hazel Makwela - Guest Relations Duty Manager
Passport62203799418
Hospedou-se em jun 2024
Família
2.0/5
Publicado em 12 jun 2024
We were so very excited to stay in this hotel. We have been saving up got a while. It was the coolest thing to see the veiw and envoirment. We couldn't wait. Uintil we tried making coffe just to finde evring drenched te next morning because the coffee machine was leaking everywhere. It was Quite cold outside and changed the room temp to be hotter and then when we wanted to turn it down it wouldn't go colder so thermostat of the room was broken. Just imagine sweaying while you sleep in the winter in gouteng. And you can forget about brusing your teeth because the sink in our room was blocked
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Ncherotich
Hospedou-se em abr 2024
Negócios
3.0/5
Publicado em 19 abr 2024
Beautiful rooms and warm service especially from the concierge team and the breakfast hosts. For those that will arrive at or from 3:00 am like I did please note that the system boots for 30 mins so you will only be checked in from 3:30 am. Nice ambiance and close to the shopping malls and to restaurants
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Resposta da propriedade: Dear Ncherotich, We are delighted to receive your positive feedback following your stay with us, we also apologize for not being able to check you in on time. We will address this with the team member concerned. We truly appreciate your valued comments and have shared it with the rest of the teams. Your feedback is surely motivating, and we look forward to welcoming you back in the near future should your travels bring you back to Pretoria. Sincere regards, Hazel Makwela: Hotel Duty Manager
Adventure52010445538
Hospedou-se em mar 2024
Negócios
5.0/5
Excepcional
Publicado em 30 mar 2024
Best service from all staff. Rooms was neat n clean Pleasure to stay at The Maslow Time Square. I would recommend this hotel to all my work colleagues.firends and family. I would stay at jere again. Value for money Àaaàaaaaaaaaaaaaaaaaaaaaaaaa
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Resposta da propriedade: Dear Guest, Thank you for the positive response, we appreciate your business, and we look forward to having you again. Regards, Hazel Makwela
Brits02
Hospedou-se em dez 2023
Família
5.0/5
Excepcional
Publicado em 13 dez 2023
We only stayed for one night at the Maslow Hotel for a show AIG and boy o boy will we go back anytime. From the arrival to the reception and the rooms, it was just a pleasure with friendly staff attending to us and helping with rooms. The pool on the 1st floor was magnificent with such a beautiful view down to the street and buildings. The pool bar was a delight with some of the best and fresh cocktail we have ever had. Breakfast was also so good with variety of fruit and warm food it was really good and not to be missed if staying there. Time square dome where all the action of the show was is just 50m walk from the hotel entrance which made it so easy to go watch the show and walk back into the hotel have something to eat and drink and go to bed. No other hotel around offers such convenience for a venue. The second biggest mall in Africa is also just around the corner if you feel like dong some shopping.
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Resposta da propriedade: Dear Brits02, We are delighted to receive your positive feedback following your stay with us. Your feedback is surely motivating, and we look forward to welcoming you back in the near future should your travels bring you back to Pretoria. Sincere regards, Hazel Makwela: Hotel Duty Manager
Shuttered
Hospedou-se em nov 2023
Viaje com amigos
3.0/5
Publicado em 1 nov 2023
This is a big, busy convention hotel, attached to a casino. The room was well appointed, the beds were super comfy, the blackout curtains were much appreciated and the view over the playing fields was fun. We struggled to find/use the pool. The 1st floor pool was overflowing with convention delegates during the afternoon, then closed in the evening, and the top floor (15th?) pool was closed in the evening, despite posted hours otherwise. Ditto for a bar - the only place to get a drink in the evening was a very boring lobby bar, despite common areas on the upper levels that would have been great if they were open. I was also incredibly frustrated to catch our housekeeper openly breaching the 'Save our Planet' policy posted in the room. We were there for two nights and our sheets and towels were all washed after the first night, despite the stated policy and us hanging up the towels. Sadly this issue happens at many hotels, but in somewhere like Africa where water is such a sparse resource, I really hoped better.
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Resposta da propriedade: Dear Guest, We appreciate your constructive feedback following your recent stay with us. On behalf of the entire team please accept our most sincere apologies for the frustration and discomfort caused to you while our guest. Please be assured that your detailed feedback has reached the attention of all involved and corrective action and training is in place with the relevant head of departments considering the areas of concern. Regards, Hazel Makwela: Hotel Duty Manager