Hotel Sachsenklemme

We have eaten here a few times over the years on our journey and were impressed the first few times, although the service can often be slow. Highlights are accessibility from the motorway and a playpark if you have kids. The beer is also good and their theme is quirky. From other experiences pizzas were acceptable and the ribs were good. The last trip will, however, remain in our memories as one of the worst lunches in history. Restaurant completely overcrowded, the few staff overworked and complete chaos at ordering and food delivery. One expects that when meat/pasta/pizzas are all ordered there might be some delay in serving but I doubt anyone truly expects the whole table to have finished while one pizza has still not arrived after 30 mins. When we brought it up to the ill mannered (not to mention bad tempered) owner he chose to yell at us in front of the whole restaurant rather than try to find a solution. Apparently, in a restaurant this size it is completely unreasonable to expect the pizza to communicate with the kitchen, or indeed for the servers to communicate to the clients that the pizza kitchen was overloaded and there would be at least a 30 minute wait for pizzas. Maybe this is why he has so few staff. Possibly he had a bad day, but I hope if you chose to eat there you lower your expectations, and prepare your armour if you dare to express your frustration at the terrible service.

Wir haben das Hotel aufgrund der Lage und des Preises gewählt, da es auf halber Strecke in Richtung unseres eigentlichen Zieles lag und etwas größere Zimmer in Brixen gefühlt unbezahlbar waren... Und wir wurden mehr als überrascht: Großes Zimmer, stilvolle und qualitativ sehr hochwertige Einrichtung, sehr umfangreiches Frühstückbuffet. Wir kommen wieder!