Maki Hotel

The location of the hotel is great and the parking was useful though there was plenty space on the street too. The hotel looks really nice inside and outside with a small garden. The staff were nice and helpful. Though we stayed only one night in this hotel so it was fine for us. However, the room we got was extremely small and to make it worse it had extra single bed inside - there was no literally space to move around and it had very limited space for clothes, etc. It was a busy week in Pucon with international conference and probably better rooms were allocated for guests staying longer, though we would not recommend to book a room for three pax. The bathroom did not have any heating at all. Though the room was ready for our late evening arrival warmed up with AC while it was close to 0C outside the bathroom was icy cold and the only way to warm it up was to switch on the hot hot shower which is not ideal. The breakfast was very limited and simple and no any other choice of coffee by filtered. We would appreciate espresso even if for extra charges.

The hotel looks new in every aspect of building and furniture. I am going to split this review into two parts: InfraStructure and Service. ＞InfraStructure: Amazing! We stayed in a room, with a double bed and an extra bed, the space was very comfortable, everything worked very well, a large TV, with high quality sound and image, excellent sound insulation (annulling all street noise), solar screen, blackout screen, air conditioning well dimensioned, lighting project, decoration, laptop sized safe, excellent mattress and pillows, very soft sheets... the only point of improvement for the structure would be to install a place to hang beach clothes and also an extra hook for the 3rd towel. ＞Service: In general, it was very friendly, impeccable cleanliness, but the breakfast was mismanaged. I emphasize that this hotel has high-end rate and that our expectation is that it would be perfect in all aspects. During breakfast, 3 or 4 employees are available in a lounge for around 20 guests in a booked 45' slot of time, with this contingent it would be possible to provide a more personalized service (kosher, or gluten free, or vegan, or lactose free...) but these options were not offered. When I asked for an omelette, I was informed that they only make scrambled eggs. Twice I pointed out that the cereals provided were withered, as if the pot was 'topped up' instead of 'fully replenished'. Twice there weren't enough croissants for us, once there was only 1 (for 3 of us) and another time there weren't any in our time slot (and no alternative). But the main point of dissatisfaction was that on a given day we were outrageously and uncomfortable allocated to an improvised area on the sofa to have breakfast, while they allocated a couple of guests and the lady's purse to occupy the table (which seats 4 ) that we use on other days. In addition to the outrage for a hotel with a rate on this level, there was no retraction/compensation on the part of the hotel. So we loved the place, but I would really think twice to be there again.