Turismo Gran Hotel Pucon S.A.

Este hotel tuvo mejores días 😬. Se está renovando pero les faltan unos 5 años de trabajo para competir con otros al mismo precio y más modernos.

El servicio super, las instalaciones también muy lindas, ubicación excelente. Deja mucho que desear el desayuno poca variedad.

Servicio muy completo y todo el personal muy educado y a disposición de ayudar.

Everything was amazingly beautiful but but they didn’t have in off personal in the restaurant area I understand that was the end of the season but still you always need to be prepared. The worst was they didn’t have towels yes not towels for the pool area this really really bothered us so much we only stay in for 2 days but this too days we have to seat in the pool area with out towels unbelievable.

We stayed in the Enjoy! Pucon for 4 nights in February of 2024. During our 4 day stay we got to sample 3 different rooms. This is because I am handicapped and the hotel did their utmost to accommodate me. My thanks to those who helped out. You have my deepest gratitude for your assistance and understanding. When we arrived check in was a nightmare. Cars everywhere outside. People in long queues to check in and no organization to any of it. We finally got to our first room 405. It has a nice view of the volcano. It had AC. A double/king bed, although a bit too soft for my tastes, and it rolled very easily across the floor. The room was an adequate size for a man with an electric scooter. The bath/shower is where the room fell short. It was not designed for tall/large people. The water pressure was great in all the rooms but the distance from the back wall to the tub edge must have been only 2 feet. Hence the shower curtain was hung directly above, and once wet, would stick to you like plastic wrap. Chile has not learned about curved shower rods yet... Day two, we got moved to a room that was not handicapped but better for me, 236. It had a proper shower (good water pressure) with zero tub so it was wide enough to bathe without being entangled. This room had a great bed, firm, and did not slide around the room. This room had a view of the hotels air conditioning, however this did not bother us. AC worked well. Day three, We hit the jackpot and got the only handicapped accessible room, 201. This room had tons of space for my scooter. It had a proper handicapped bath with a wheel in shower (good water pressure) and tons of grab rails!!! It also had a great bed, firm, and no sliding around the room. The view was of the hotel's tree, however this did not bother us. AC worked well. Some of the things that need some work to get to five star status, Handicapped ramp access. Still some ramps needed by the pool towel desk. The elevators are very small. I could only fit in one of the three elevators without taking my scooter apart to make it smaller. The resort ran out of pool towels at 4PM on Tuesday afternoon on a sunny 90+F summer day. Really? Buy more towels or a washer/dryer! Getting ice was a issue, there is no self service ice machines. The bar staff seems to only want to give out very small quantities at a time. I need ice for my medicine and I have ice in my drink all day and night. Stop being stingy with the ice!!! Breakfast was plentiful but the mostly the same each day. Housekeeping services were great. The pool was deep and refreshing when I could use it. Location is excellent. Right in the center of Pucon. Great access to shops, restaurants, etc.. I would stay here again but reserve a room earlier to make sure I get the one handicapper room.