Usuário convidado
4 de novembro de 2024
DO NOT BOOK THIS HOTEL We booked and paid 10 months in advance. We eventually called and emailed months out and they confirmed the Suite (by name) via written e - correspondence. We had paid a significant amount of money to ensure that we had the right room for this special visit. When we arrived they said that as they had changed the category of the rooms, we were now in a (small) junior suite. Like a few other reviewers have said, they are NOT Suites! It was only after two days when I showed them the correspondence confirming the room by name that they accepted we were put into the wrong room. After much discussion (which was a distraction from being on holidays) they gave us the room we has booked and explained that they could not have given it to us earlier as they had allowed someone else to book it. They offered us a small amount by way of compensation, but no where near what we had paid (the difference) for the room we had booked. So, I would NOT Recommend this place as they are deceptive; and you are taking your chances with them. I have waited three months since our visit to write this review, so it is not done in the 'heat of the moment' . Ps. If they respond and deny the contents of this review, then I would be happy to share relevant correspondence. I also note the limited number of reviews for a business that has allegedly been around for a while ...
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