Hotel España

* Perfect location in downtown It took me 3 minutes to Fish Market, 10 minutes to Darwin Research Station, and 5 minutes to the Pier -- all on foot. * Friendly staff They were always ready to help. * Good breakfast I enjoyed breakfast by the small pool every morning. * Clean and safe The property was well managed, and I felt very secure during my stay.

The personal wasn’t very friendly. Very responsive. Very disturbing with slamming doors. Difficulty to sleep because the air conditioner was very loudly. Terrible breakfast. Very small rooms and no wardrobes. The positive thing with this hotel is the location.

Espana is centrally located in Puerto Ayora, Santa Cruz, Galapagos, close to bars, restaurants, shops, waterfront, pharmacies and medical facilities. I booked tours through the hotel which worked out very well, and the hotel suggested that I do the Santa Cruz Highlands tour (including El Chato Tortoise Reserve) en route from the airport as a combined transfer/tour. This was a great suggestion as you basically drive through the highlands coming from the airport anyway. Breakfast was included and delivered to my table each morning. On one morning, I had a boat trip to Bartolome island booked (on board schooner Nautilus - highly recommended), and the hotel receptionist met me at the hotel at 5:45am and walked me to the pickup location with her dogs. Wifi is terrible - as it is everywhere on the island (I tried every bar I was in) - can't even upload one photo! But its not the hotel, it's the whole island. Very happy with the experience overall. Hotels can be expensive here - not a bad spot to reign in the budget and splurge back on the mainland.

Really disappointed. Expensive and refused to take credit card. Wifi so bad it was unusable. Depressing bare room with no view (small window onto a dark hallway). No hot water. And they tried to convince us to use their driver for much more than a local taxi. There are much better options in town for far less.

Hotel Espana didn’t meet our expectations at all. The room was clean when we came, but the room had very high humidity. The walls was paper thin, so we could hear everything, from people talking in the reception to our neighbours flushing. The staff was nice, but couldn’t even help with recommending tours or things to see in Santa Cruz… And their breakfast was really bad compared to the other hotels we stayed at.

Mi estadía fue sumamente decepcionante debido al pésimo servicio de alojamiento y a la baja calidad en el área de Alimentos y Bebidas. En cuanto al alojamiento, me encontré con habitaciones que no estaban adecuadas y presentaban un estado de mantenimiento deficiente. Con relación al área de Alimentos y Bebidas, me sentí verdaderamente decepcionada por la calidad de la comida y la falta de opciones variadas en el menú. Los platos carecían de sabor y presentación, lo que afectó negativamente mi experiencia gastronómica. Además, el servicio en el restaurante era lento y desorganizado, lo que resultó en largas esperas y una sensación general de incomodidad. Desde el momento en que llegué, noté que el personal parecía desinteresado y poco dispuesto a ayudar. Además, el personal de recepción no mostró en ningún momento una disposición para resolver los problemas que surgieron durante mi estancia, pedidos especiales o solicitudes simples no fueron atendidos correctamente, lo que generó aún más frustración. La falta de atención y amabilidad a las necesidades de los huéspedes fue realmente frustrante, las respuestas eran cortantes y carecían de la amabilidad que uno espera al tratar con el equipo de un establecimiento de este tipo, también aprecié una falta de conocimiento por parte de los prestadores de servicio. Preguntas simples sobre las instalaciones y servicios del hotel parecían desconcertar al personal, lo que me hizo sentir que no estaban debidamente capacitados para brindar la información que los huéspedes necesitan. Y por ultimo, la comunicación entre los miembros del personal parecía ser deficiente, lo que resultó en malentendidos y errores en el servicio todo el tiempo.