Bellevue Belsana

Eu amo esse hotel, até fiquei mais tempo do que o planejado

Pros comfy bed quiet place nice reception staff and lovely views from balcony. Now for the cons here we go. There is no facilities in the room not even a fridge to keep water cold no kettle or toaster or anything they can be hired at reception but you have to pay which is ridiculous I had to fill bathroom sink up with cold water to try and keep drinks cold. The pool bar does not serve any food at all only drinks so if your hungry during the day you have to go out for food which is annoying if you just want to lie at the pool. The breakfast was medicore and basic I only ate there a couple of times and wasn't impressed. Also the service at the bar was absolutely shocking I waited 10 minutes just to get served a drink and the barmaid was so rude and just completely ignored me even after I tried to get her attention. I was waiting so long it felt awkward and uncomfortable eventually a group of German people at the bar actually had to tell her to serve me it was so embarrassing. A while later I went to get another drink and was waiting even longer about 20 minutes just to get a drink and the bar wasn't even busy so I just gave up and left.

"Where to start" as they say. Although in August and the hotel was full, the place was dead - the pool has no snack bar (they say it does but it does not), and the main bar was deserted. Even the patio area with garden furniture, many of the seats were broken, and one 2-seater looked as though it had been demolished. Our room was a disgrace. The laminate flooring had been poorly fitted, much of it loose with gaps, and at its worst in the bathroom where one of the laminate planks was springing up loose and fouled by the bottom of the bathroom door. The silicone sealant was poorly done, cracked and full of black mould - along junction of the flooring and WC pan, between the bathroom flooring and the walls black mould, and very bad in the shower area, a lot of black mould as the sealant was defective, cracked etc, with black mould. The beds were old and grubby and worn out - even the edges of the beds were threadbare and badly worn. Also the mattress totally unsupportive and sagging. They did replace the mattress which wasn't as bad but still poor and still on a badly worn old bed base with threadbare edges. The standard of finish throughout was very poor. Whoever had done the laminate flooring did so very poorly, and not rectified. I work in construction both newbuild and refab, it appears they've just accepted bad workmanship, never had it put right and it's gone downhill from there. The place needs gutted out and done professionally. The staff try hard, especially Iman - she is very professional - but there appears to be a lack of investment by the owners. Even the hotel entrance canopy is falling apart - that is not the fault of staff but of those who own the property not investing and letting it go downhill. It would not surprise me if in the near future there were to be a change of ownership and the whole place gutted out and refurbished head to toe - it badly needs it. Including the ancient lift which seems to have been installed many decades ago. And even the row of clocks in Reception stating the time in various World Cities don't work and are all askew - a sign of a bygone era now sadly lapsed. We thought that the Restaurant staff work really hard (especially the relatively young Manageress) and the wine and drinks there were reasonably priced but again the place is crying out for investment and refurbishment. Even the stage in the main bar seemed to be cordoned off in a state of permanent dis-use together with the table tennis table next to it and pool table - both unused when we were there along with the deserted bar - even though the hotel was full - you could hear people commenting on how badly run everything seemed to be, and we heard a complaining guest in reception walking away with a disgruntled quip "...it doesn't work like everything in this hotel". Sorry, but in our humble opinion this place is not 3-star, nowhere near, and it certainly does not compare favourably at all with other hotels we've been to with suc