Apartamentos Pez Azul

Chegamos a estes apartamentos depois de ficarmos em Gran Canaria que também estavam incluídos no pacote e que eram um desastre Viemos com medo mas tivemos uma AGRADÁVEL SURPRESA... Este apartamento é muito bom, o tamanho era aceitável O quarto. era muito bom com duas camas e mais uma do outro lado O banheiro é grande e bom Tudo estava muito limpo, parecia um pouco velho mas muito bom A piscina também era muito boa Não podemos esquecer que é de 3 chaves O valor para dinheiro é muito bom Apenas um pequeno problema com o amanhã os faxineiros falam muito alto

Olá bom! Acabamos de chegar da nossa viagem a Tenerife. Apartamentos "El Pez Azul". A viagem foi por nossa conta, pois nos disseram que não havia transporte. Vou postar algumas fotos para vocês verem onde nos colocaram. O quarto, com seus pertences em mau estado. Éramos duas pessoas e nos colocaram em uma com três camas, mal conseguíamos nos mover! Nem uma única gaveta onde você possa guardar roupas íntimas... O banheiro, mais do mesmo, minúsculo. O chuveiro quebrado, a tomada dos anos 60, o secador de cabelo cheio de sujeira. A diversão, apenas três dias por semana, durante uma hora e meia, consistia em jogar bingo e algumas músicas gravadas. O pior de tudo é a comida. Nenhuma variedade. Todos os dias iguais e em péssimo estado, meu estômago sofreu e no último dia passei vomitando (desculpa). Na nossa idade, existem pessoas com intolerância à lactose e muitas outras coisas. Eles deveriam levar isso em conta...As sobremesas que sobraram do jantar foram servidas no dia seguinte para o café da manhã. A água e o vinho que sobraram dos outros clientes não jogaram fora, mas reabasteceram as garrafas. Cafetaria e sala de jantar, tudo junto... Por fim, a localização, nas alturas. Ainda podíamos caminhar, mas havia outras pessoas que precisavam pegar táxi ou ônibus. E assim que saímos pela porta do apartamento, uma noite encontrámos ratos mortos... Pegámos dois dias de carro, 25€ por dia e pudemos passear pela ilha, já que as excursões eram muito caras. Saudações e boa sorte...

Reservei pelo Airbnb. O hotel faz inúmeras declarações falsas: não tem cofre gratuito (cobram 4€ por dia por um cofre antigo com chave), não tem ferro nem torradeira. O Wi-Fi é extremamente lento (<10Mbit/s). A equipe da recepção não viu problema em fazer falsas promessas no anúncio do Airbnb. Quarto muito barulhento. Evite esta acomodação.

Actually very good. Cheap and pretty close to the centre, probably 10 min of walking. The shower is a bit unsteady but who cares. Didn't see many cockroaches, but it seems to be an issue in puerto cruz in general. It's a simple hotel for a simple price.

My boyfriend and I were on our first holiday together. We would be staying at Pez Azul for 11 days. We arrived on the 29th of July. Entering the hotel was nice. The staff were very friendly and welcoming. We quickly got to go to our room. When we got our first room, we were welcomed by a weird smell. We searched the room for an ashtray or something that could cause this smell. Eventually we opened the window, in hopes the smell would get better. We went to the city centre, which was like a 5 minute walk from the hotel. This was lovely. I noticed that when we got back from the city centre, my nose was stuffed, I had a persistent cough and experienced difficulty breathing. My boyfriend had the same symptoms the day after. Walking up the stairs became an inconvenience, where he ran out of breath easily. This is raised questions, as he is an athlete. However, the second night, my boyfriend took a shower. He noticed black mold on the ventilation shafts and on the ceiling in the bathroom. This immediately explained the smell in the room. We checked the rest of the room, where we also found spots of black mold. The black mold was everywhere in the bathroom and even above our bed. Of course we wanted to leave this room as soon as possible. We went to the reception and explained the situation. Staff helped us out immediately. That night we slept in an other room. Entering that room, the smell was better. We checked this room on black mold too. Turned out that in this room, the ventilation shafts contained black mold as well. It was a lot less compared to our old room, but since the black mold was in the ventilation shafts, this probably meant it was through out the whole hotel. The next morning we went to the reception again. We yet got another room. In this room, the assumption was confirmed again. We checked the room. The smell was very good, except the black mold was still in the ventilation shafts. We did see that the cleaners probably tried to clean the shafts, but it was still in there. The shafts are directly above the shower, so when you take a shower, it’s a matter of time when the mold grows back. Note that all three rooms were on different floors. Also note that the pictures we took, are over 3 rooms. Bottom line: the service was great. The staff really tried to help us and offer us a solution. However the problem is through out the whole hotel. This caused us to eventually switch to an Airbnb in the neighborhood. We did get a refund of the nights we didn’t use the hotel. We really hope the hotel owner is going to contact an experienced mold cleaning service as the situation now provokes serious health risks, especially to people with sensitive airways or conditions like asthma. It’s a pity that a hotel with such great staff and great location is practically impossible to enjoy purely because of this problem. Please fix this!