Av. de Cristobal Colón, 12, Puerto de la Cruz, Canary Islands, 38400, SpainVer detalhes do hotel
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1 noite
Avaliações dos hóspedes
4/5
Muito bom
71 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.1
Comodidades4.0
Atendimento4.0
Limpeza4.0
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Todas as avaliações(71)
Avaliações positivas(35)
Avaliações com fotos/vídeo(7)
Avaliações negativas(7)
백영은
Hospedou-se em mar 2023
Casal
1 avaliação
3.7/5
Publicado em 5 mar 2023
위치는 해변 바로 앞이라 너무 좋았어요! 호텔 문 앞에 나오면 바로 바다고, 숙소에서도 파도 소리가 들릴정도로 가까워서 좋아요!! 다만, 주차공간이 없고 건물이 좀 낡았어요. 노인분들이 많이 오시는것 같아요.
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7.0301
Quarto duplo com varanda
Hospedou-se em jan 2024
Viaje com amigos
49 avaliação
5.0/5
Excepcional
Publicado em 1 fev 2024
特別不錯啦
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h_ldera387
Hospedou-se em abr 2024
Negócios
4.0/5
Muito bom
Publicado em 21 abr 2024
Excelente opção, apenas em falta a opção estacionamento! Staff mto simpático, quarto espaçoso, colchão mto bom e almofadas tb! Serviço de pequeno almoço super completo! Mas a vista da zona de pequeno almoço para o Mar e ver o nascer do Sol é algo brutal! Tem uma piscina em frente ao hotel que não sei se pertence ao mesmo ou não… mas é algo espetacular!
Resposta da propriedade: Caros hóspedes, obrigado pela vossa avaliação. Lamentamos não poder oferecer-vos a opção de estacionamento. Mas existem opções perto do hotel. Também era importante para nós saber que estavam satisfeitos com a vossa estadia no hotel. Ficamos muito satisfeitos por saber que sim. Esperamos vê-lo novamente em breve. Enviamos-lhe os nossos melhores cumprimentos. A direção do hotel
Usuário convidado
Hospedou-se em set 2023
Casal
3.0/5
Publicado em 30 set 2023
Hotel bem localizado com muitas plantas,mas a precisar de remodelação a nível casa banho portas corredor funcionários da recepção distraídos quase perdiamos transfer para aeroporto pois não tiveram cuidado para verificar o nosso nome quando senhor do transfer se dirigiu a perguntar não sabiam. Estivemos 7 dias e concluimos que os funcionários sorriem mas não estão atentos aos clientes. No restaurante o pessoal trabalha muito e estão com ar cansado deveriam tentar fazer naquele espaço uma melhor divisão de tarefas para o turista não sentir o cansaço dos funcionários. Comida boa, limpeza boa ,animação no hotel razoável. O melhor de tudo é a localização deste hotel que é fabulosa
LeonelFSantos
Hospedou-se em jun 2022
Outros
4.0/5
Muito bom
Publicado em 6 jun 2022
Hotel bem localizado, com um serviço de atendimento e staff muito simpático e sempre muito prestáveis. Estadia de uma semana em TI, tendo a destacar: Pequeno Almoço: Bom Almoço mediano, apesar de ser mais calmo que as outras refeições devido a haver menos afluência de pessoas. Jantar: Muito bom, mesmo com muito gente a jantar não se verificavam atrasos tanto na comida como no serviço de bebidas à mesa. Muita variedade de pratos de peixe e carne, entradas variadíssimas e sempre novas. Atendendo aos preços praticados relativamente às bebidas (normais para um 4 estrelas) o serviço TI torna-se justo por ter acesso a praticamente todo o tipo de bebidas, nacionais, alguma internacionais e sempre bebidas originais de marca (e não como por vezes bebidas similares como servem em alguns hotéis). No caso de voltar ao mesmo local seria de certeza um hotel a considerar para uma nova estadia.
Matthew D
Hospedou-se em nov 2024
Casal
5.0/5
Excepcional
Publicado em 28 nov 2024
The entertainment was the highlight of my holiday (RAUL) - I've been on holidays all around the world and the canary islands but this man is the guy who I would employ in a heartbeat if I had my own hotel. Always happy, willing to help you as an individual regardless of age, religion or sexual orientation. The guy is a diamond he has made mine, my partners and my other 17 people's experience a five star. Raul he's comfortable in the spotlight, able to express himself freely and authentically, and he knows how to engage his audience and make each performance a memorable experience. A good guest knows how to captivate an audience and make a lasting impression. Also can't forget the towel man forgot his name. Absolute legend and the bar man Jonas. These staff would bend over backwards for you. Food is a solid 9/10 btw and we're not even picky eaters.
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Resposta da propriedade: Dear Guests, We are very pleased that you enjoyed your stay with us. I would like to thank you for your comments and compliments on our staff. I will talk to you personally about your words. We look forward to seeing you again. Best regards to you all. The Management
AMANDA C
Hospedou-se em out 2024
Família
4.0/5
Muito bom
Publicado em 5 out 2024
Just returned from this hotel. Great location and very clean hotel. Took a while to check in but staff were friendly. Luckily 3 lifts as we were on level 8. Great sea views. Cleaners were amazing coming in every day... very friendly and hard working. Showers were fantastic with hand wash, body lotion, shampoo, conditioner and shower gel in pumps....all was nice to use. There is a fridge in the room but that is it. U either take a travel kettle as I did but my son paid for one which was 25 euro for duration of stay....he did get crisps, juice, can pop, lots of tea, coffee and milk sachets but still quite pricey. Breakfast was lovely with huge variety of foods to suit everyone. Lunch had a good selection. Evening meal was ok. Couple nights were hit and miss so decided to eat out. You can only help yourself to drinks for breakfast...lunch and evening meal they seat you and take drink orders....had to move couple times as sun was blaring in window seats and too hot. Good variety of drinks and staff work hard. (Taimi was amazing with every guest...bubbly and chatty as her English was very good) So many fantastic cafes and restaurants close by. *************** POOL AND POOL BAR..... a big negative. Unless you go privilege don't expect to get served very quickly and they get priority for the sunbeds.....Pool area very small and quite shaded so used Lagoon across the road for 5.50 euros...well worth it. Basic pool food....waited 20 mins for a coffee a few times while there as staff were busy pampering P guests !!!!!!!!!!!!!!!! was not impressed and made me quite angry as we paid a lot of money to go all inclusive to this hotel....... Location is fantastic...straight outside to seafront ( tiny beach and rocky !!!) lots of surfers. Shops, restaurants and cafes on your doorstep. Lovely for an evening walk along the front as great atmosphere......and felt quite safe walking on my own. If it wasn't for privilege choice I would definitely return but becasue of my own experience that will not be happening sadly.
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Resposta da propriedade: Dear Guest, Thank you very much for giving us your feedback, despite the fact that you did not fully enjoy your stay. We hope to have the opportunity to welcome you again and offer you a better service. Kind regards. The Management
Usuário convidado
Hospedou-se em jan 2025
Outros
3.0/5
Publicado em 13 jan 2025
It's ok overall. The location is great. It's not a family hotel or great with kids. More suitable for elderly people. The facilities are 90% outdated, this place is in desperate need of renewal. Most of the staff is really nice, truly amazing people working in the restaurants, pool and "animacion", thank you camarer@s and especially Raul at entertainment! Cleaning staff very good as well. Front desk need improvement, they operate with ancient systems, tickets here and there that nobody can keep track of and very poor communications, some unpleasant even. To borrow a simple water cettle would have costed 30 euros /week so we ended up buying one. Rooms are smallish. Family room not adequate with a little older kids, only two beds for four people, no privacy. No proper storage for clothes and other things as we stayed longer and had o lot of stuff.
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Usuário convidado
Hospedou-se em jan 2025
Outros
1.0/5
Publicado em 13 jan 2025
The hotel is very run-down with rusty food displays and so is the location. The food is appalling, the worst I have ever seen, if you are vegetarian-forget it. It should be no more than 2 star. I developed food-poisoning whilst I stayed there. The staff are welcoming but I would say over-worked. There were no facilities in my room despite upgrading, there was no kettle and no sea-view which is what I payed for. The images are mis-leading. It's a shame because further up the volcano, it gets better.
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Usuário convidado
Hospedou-se em jan 2025
Outros
3.0/5
Publicado em 8 jan 2025
Pros : Nice oceanview and pleasant staff . Cons : Renovated junior suite have old entry and balcony doors from last century . Poor noise insulation .Wardrobe were installed when hotel was build. Ancient safe with a charge is hard to believe. Mini gym opens at 11 am ! Puerto de la Cruz suffers from cheap package tourism and poor quality restaurants.
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Usuário convidado
Hospedou-se em jan 2025
Outros
2.0/5
Publicado em 5 jan 2025
This hotel is certainly not a 4 star hotel. We had booked a 7 day all inclusive family holiday travelling from Glasgow with Jet2. We are a Family of three, my wife and I are in our 30’s and we have a 10 year old. Our 3rd visit to Tenerife and first to this location. The hotel pictures looked really good on Jet2 website, reviews were okay ish. Upon arrival, the location is fantastic, can’t fault that at all. The hotel is very central to shops, restaurants and local amenities. Staff at hotel, majority of them aren’t too helpful, They hope you don’t ask them anything and they were doing a huge favour if you do ask any questions. Food at the one restaurant at this hotel is a buffet and average to say the least. Most of the food is under or over cooked. Most importantly Coffee and tea are off a machine so they are rotten. Rooms - We upgraded to a supreme room for an extra £400. Honestly what can I say, it was money down the drain. They squeezed three beds into this tiny room. We couldn’t fit or even unpack our suitcases and kept walking into furniture. Rooms need a paint job and cleaned properly. Bathroom had a leaking shower enclosure which flooded every time someone used the shower. No kettle in the room! There are two swimming pools, one was heated and the other was freezing. We had paid just about £3000 for our package holiday. This was a substantial amount for us. We decided enough was enough as we didn’t want to waste our hard earned money and our time of happiness in a hotel that didn’t have enough for our family so after two nights at this average hotel, we decided we were going to pay whatever it cost to get out of here, so with the help of Jet2 ( who were amazing the whole time) we managed to get ourselves a better hotel. Which we are thoroughly enjoying at the moment. Yes it was even more money out of our pocket but I hope no one else would come here thinking you are getting a 4 star stay! Small observation we made, majority of the customers we observed at this hotel were elderly. So if you have a young family. Please reconsider prior to booking this hotel.
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Emma B
Hospedou-se em jun 2024
Casal
1.0/5
Publicado em 27 jun 2024
Overall wasn't a good experience, they have a severe issue with cockroaches on the ground floor street-side rooms we had to move rooms which the staff was very helpful with, however when we got back to our room one day we had broken glass all over our room as the cleaner has smashed a bottle and cleaned half of it up but left most of the glass all over the room, the food is not great we went half board but only ate twice in the whole 2 weeks we was there, the hotel is situated in a great area with everything around it however some of the locals are not fond of English we had a lot of cases where staff at restaurants (out of the hotel) which was rude and ignorant towards us we found we got dirty looks in most places which made us feel uncomfortable, im not sure if it was our age as we are a young couple or the fact we was English, but we will not be returning and wouldn’t recommend.
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Resposta da propriedade: Dear Guest, We regret that you did not fully enjoy your stay at our hotel for the reasons you have stated. Our aim is to provide the highest quality and efficiency so that our guests have a wonderful holiday with us, and in your case this was not possible. Thank you for your comments which will help us to improve. Kind regards The Management.
Jaydeonline
Hospedou-se em jun 2024
Casal
5.0/5
Excepcional
Publicado em 16 jun 2024
Usually I don’t write reviews but I felt that on this occasion I should. We stayed for two weeks. The service was exceptional. The food and drinks were of good quality with a decent variety. All of the staff gave service of a high quality but I would like to give a special mention to: Miranda and Augustino who supported us throughout our stay with excellent information and kindness. Sandra from the El Lagar Restaurant who was lovely & provided a first class service for all of our meals. Ferando who not only gave great service but offered fantastic entertainment e.g. dancing with a waitress flamboyantly whilst still holding his tray with glasses on it! Raol (Team Blue Animation) who kept everybody entertained all through the day. These are just a few of the names that I can remember to give a mention to, but all of the staff from the managers all the way through to the cleaning staff were all great and I would love to have been able to mention them all by name but, unfortunately I cannot. Overall I would recommend this hotel.
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Resposta da propriedade: Dear guests, thank you for your comments. Among them, you highlight the staff. Please allow us to thank you especially for your positive comments about them. We are proud to represent the large and professional team we have at the hotel. With kind regards, we hope to see you again. The Management.
myclio
Hospedou-se em jun 2024
Casal
4.0/5
Muito bom
Publicado em 10 jun 2024
Great hotel in great location. We stayed half board privilege for 9 nights. It was our 1st trip to the north of the island, so was open minded! The more we explored the more I warmed to the area. Located on sea front with a hive of shops, restaurant’s on the door step. We were located a room on 5th floor (526) with sea view, the rooms were clean comfortable with the privilege extras, kettle, coffee maker, robes, slippers etc. beds and pillows were like home from home super comfortable. Rooms are looking a little tired and could be done with a refurb, but for all the time we spent in them couldn’t complain. Lovely shower with plenty of hot water and power. Can’t comment on buffet restaurant as didn’t eat there, breakfast was served in the dining room on 3rd floor was ok, a bit disorganised, don’t know if they don’t understand or try too hard to please.. orders were wrong, cold coffee, too much fretting about. Stunning sea views from dining room if eating outside. Evening meals served in the outside pool terrace area did not disappoint. Beautiful a la carte menu and 1st class service. A special mention to Sandra who made our dining experience so very special and memorable.. Privilege lounge is for the privilege guests was a bit of a let down, good choice of drinks but snacks was limited and sparse, it was often left neglected and glasses lying about and supplies not replenished. It was rectified after complaining. Pool area was fab again after complaining that we couldn’t get a bed as many were reserved with towels all day with no one using them.. We were allocated a designated bed for the rest of our stay,we actually like using our sun beds rather than reserving them to go out for the day.! Great pools and hot tub and pool staff do a great job on a daily basis. All in all a great 1st time staying puerto de la Cruz and great choice of hotel. Would definitely stay again. Tip.. pay the extra and go privilege, it is worth the experience!
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6/9
Resposta da propriedade: Dear Guests, thank you for your comments and suggestions. We are sorry you did not fully enjoy your holidays due to what you indicate. We hope we will have the chance to be welcoming you again in order to offer you an improved service. Best regards The Management
Willids
Hospedou-se em jun 2024
Casal
5.0/5
Excepcional
Publicado em 9 jun 2024
This was our 1st visit to H10 Tenerife Playa. As it was my wifes birthday, we upgraded to Privilege and we were not disapointed. Check in was very smooth and staff very attentive. We were allocated a room on the 5th Floor which had a sea view overlooking Lago Martinez ,we abosoluetly loved this room . It had everything that we required even with the walk in shower which we prefer rather than a bath. We did have a small issue with the air condioning, however this was dealt with very quickly by the maintenance team after contacting reception. Agustin and Mirander Public Relations / Privelege team are always on hand for any requirements that you may have. We did speak with Mirander on Serveral occasions, and with her helpfuness and bubbly personality we think she is a great asset to that role. We were half board and we did not find any issues with the Buffet,there was always plenty of choices and there is also show cooking along with themed nights. We also ate at the A La Carte resataurat which was very nice. Breakfast times we were always served by Vincente who is was always on hand and would assist with any dietry needs and it was always a pleasure to see his smiling face and cheerful personality. On the whole we found that all staff within the hotel were always very plesant and helpful, where upon we have alredy booked our return visit.
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6/7
Resposta da propriedade: Dear Guests, thank you for your excellent evaluation and your kind comments. We are so pleased you fully enjoyed your holidays; this is a high motivation for us to keep on the same line knowing that we are meeting the expectations of our Guests. We hope you will visit us soon again, Best regards, The Management