Apartamentos Montecarlo

We first stayed here in 2018 and as we’d enjoyed our stay decided to book again with our two adult daughters. On our first visit we found the apartments clean and comfortable but unfortunately the same couldn’t be said for our recent stay. The apartment was extremely grubby, lots of mould in the bathroom, dirty mattresses, shabby decor, bedside lights hanging from the wall, layers of dust everywhere and a constant unpleasant smell in the bathroom. Many reviews have said the apartments were spotless but this was far from the truth in our experience. We stayed for one week and although our towels were replaced the beds weren’t changed at all which was unacceptable. We had a leak in our bathroom which was coming through the light in the kitchen area and there was no way to contact a member of staff as the reception was rarely open and there was no contact details for emergencies. I managed to find a number online that turned out to be the owner of a private apartment on the complex and he gave me the number for contacting a staff member. Someone did come within half an hour and sorted the issue but it has clearly been a problem before as there was a large water stain on the kitchen ceiling when we first arrived. Having said all this I must mention Juan who ran the pool bar, he was extremely friendly and the food and prices were excellent. It’s a real shame that these apartments have gone downhill because the location is excellent for all the local facilities and with some TLC it could be as good as it was on our first visit.