Daniel D
18 de agosto de 2024
We booked a five-day, four-night stay here and were initially disappointed when we accidentally booked the wrong hotel, ending up separated from our family due to the similar names in the area. However, the staff’s exceptional service quickly turned things around for us. Although we had to purchase day passes to spend time together at the resort, making it a bit costly, the experience was well worth it. The hotel itself is clean and comfortable, but what truly sets it apart is the outstanding service. On our second night, we encountered an issue with our room. Fernando, the concierge, stepped in immediately and handled the situation with the utmost professionalism and grace. He swiftly moved us to an upgraded room, which was absolutely beautiful. Fernando’s assistance didn’t stop there; he was incredibly helpful on several occasions, making our stay truly memorable. In fact, the entire service staff was exceptional, always going above and beyond to ensure we had a great experience. If you're considering an upgrade, definitely go for it. It allows you to enjoy both the Hacienda and Krystal Grand resorts, where the pools and restaurants are simply great. The service here is top-notch, and it made our stay unforgettable. Thank you Fernando and team for!
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