GraniteAlpharetta
14 de maio de 2024
Stay April 26th to May 1st. Room: 5203 I am a Titanium Bonvoy member and as such I was upgraded to an Ocean View room and had access to the full breakfast buffet for my wife and I at no charge. We were at the hotel in late April and the second-floor room had a cool breeze in the morning and evening. The property has a lot of green foliage with tall palm trees so our second-floor room was like being in our own isolated jungle room. The weather in Punta Mita is about 5 to 10 degrees cooler than Puerta Vallarta. The hotel has 120 rooms with more than 300 employees, (my estimate) which is a very high staff to room ratio. The hotel has a very high level of service, but a guest pays about four times the rate of a Marriott hotel like the one at the Marina in Puerto Vallarta. In my opinion you are not getting four times the value of the other Marriot hotels in the area. The hotel has three pools that all have a different vibe and menu offering. I never had a problem with finding a vacant place to sit at the pool or beach with lots of extra room to spread out. Once you find a location to sit, the attendant will put towels down on the chair and bring a bucket of bottled water and replace them throughout the day. During the day at the pool/beach the staff will bring small bits of food, ice cream and pop corn just to name a few offerings. I especially enjoyed the cool towels during the hot days. The rooms are all nicely appointed with live plants and flowers. Our room had two shower areas, one inside and the other outside. However, the inside shower floor was very slippery when wet and they did not have any grab bars. I especially enjoyed the outdoor shower that had a non-slip floor and you could listen to the birds. We received twice a day maid service that included an evening turndown service. The butler service is nice and all my requests were met within less than five minutes. The only time I needed the butler was for ice and a golf cart ride, but they will provide other services if asked. Our evening dinner was in Punta Mita about ten minutes from the hotel. The hotel offers black car service to and from town, just call the front desk and indicate what you need. The cost is 180 MXN to town and 360 MXN to return. The cost to travel to the airport is 2,200 MNX. The property is very secure and you have to go through two guard gates to gain access to the property. The hotel does not have a taxi stand at the entrance, only their black cars. The hotel does not offer money exchange services, only an ATM, so bring your Mexican pesos with you. Overall, the St. Regis makes the Ritz-Carlton hotels look like a poor country cousin in terms of service and ambience but at a HIGH Price. The day of check out all three of the butlers on duty came to my door to say good bye, which is another way to say they would like a tip. Once I arrived, I was told that the hotel does not have a permanent general manager. The old GM, Mr. Gonzalo G
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