Usuário convidado
14 de julho de 2024
I am highly disappointed with my recent stay at the Wyvern Hotel. From the very beginning, this experience has been nothing short of horrible. Every hotel I have ever stayed at always informs guests in advance about any ongoing construction. Still, we were never told about the construction at Wyvern Hotel, not even at the time of check-in. Our room faced the parking lot, and from the moment we checked in, a crane was outside our window. The noise was incessant, and we didn't have even a minute of peace. The constant clamor of the construction work made relaxing or enjoying our stay impossible. I am appalled that a hotel of this caliber failed to inform us about the construction. Just letting guests know about such disruptions is a basic courtesy and standard practice, and the lack of communication is unacceptable. This oversight has dramatically impacted our experience and left a sour taste in our mouths. I spoke with the hotel manager, Scott, who just brushed me off by saying we have no policy for informing the guests about ongoing construction. I expected much more from the Wyvern Hotel and am thoroughly disappointed with how this situation was handled. I hope management takes this feedback seriously and improves communication with future guests to avoid similar experiences.
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