Holiday Inn Resort Qionghai Guantang

Avaliações do Holiday Inn Resort Qionghai Guantang

Holiday Inn Resort Qionghai Guantang

Near Baishiling Avenue (Baishiling Scenic Area), Qionghai, Hainan, ChinaVer detalhes do hotel
Holiday Inn Resort Qionghai Guantang
Holiday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai GuantangHoliday Inn Resort Qionghai Guantang
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Avaliações dos hóspedes

4.8/5
Excelente
3125 avaliação
Avaliações verificadas
Agradável e bem localizado4.8
Comodidades4.7
Atendimento4.7
Limpeza4.8
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Todas as avaliações(3125)
Avaliações positivas(3071)
Avaliações com fotos/vídeo(1238)
Fontes termais relaxantes(776)
Ótimo para crianças(552)
Equipe da recepção cordial(387)
Café da manhã delicioso(199)
Atividades para famílias disponíveis(108)
Tem área de recreação para crianças(84)
Vista para o lago isolado(70)
Avaliações negativas(54)
HanCharlene
Quarto Duplo Deluxe com Vista para o Lago
Hospedou-se em dez 2023
Viaje com amigos
2 avaliação
4.5/5
Ótimo
Publicado em 28 dez 2023
The bathroom area couldn't be locked and the door was extremely heavy (need to use a lot of strength to close) which I suspect was faulty. The service was remarkable as my friend fell and they even came up to apply medicine for her. The support was good.
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Resposta da propriedade: 尊敬的賓客,感謝您選擇下榻瓊海官塘假日度假酒店,非常抱歉下榻體驗未能達到您的預期,我們非常珍視您的入住體驗,我們很重視您的反饋第一時間分享給到對應部門積極跟進,在店期間需要任何服務,可問詢酒店任一一位酒店同事或致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!期待您再次返程,祝旅途愉快!酒店總經理 任曉磊
Usuário anônimo
1 Cama King Size Premium Vista para o Lago com Varanda
Hospedou-se em abr 2024
Casal
11 avaliação
4.0/5
Muito bom
Publicado em 14 abr 2024
Hotel was relatively clean, although we found mosquitoes on bedsheets, hotel staff explained the bugs might have flew in when door was opened. Also found bugs at the balcony. Staff was prompt when we request to change the linen. Location is further as it is a resort hotel, onsen was nice
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Resposta da propriedade: Thank you very much for your detailed review. We always attach great importance to the cleanliness of the room. We are very sorry to find mosquitoes on the bed sheets, and we will strengthen the pest control measures and ensure that no mosquitoes enter when the door is opened. For the bugs on the balcony, we will also deal with them in a timely manner. We are very pleased with the prompt response of the staff when you ask to change the bed linen. The location of the hotel is further away, because we are a resort hotel, but our onsen is really nice. We will continue to strive to improve the quality of service and look forward to your visit again.General Manager Kevin ren
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Usuário convidado
1 Cama King Size Padrão com Vista para o Jardim e Varanda
Hospedou-se em dez 2023
Casal
2 avaliação
4.5/5
Ótimo
Publicado em 27 dez 2023
We really enjoyed our stay at Holiday Inn Resort. Even though staff doesn’t speak english much, they were very friendly and helpful. Hot springs were amazing. There’s almost no gym, only couple machines.
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Resposta da propriedade: 尊敬的賓客,感謝您的下榻!非常抱歉下榻體驗未能達到您的預期。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。如您在店期間需要任何服務,可致電總機“0”轉賓客經理,我們非常樂意為您提供個性化服務!祝您和家人旅途愉快!酒店總經理 任曉磊
JohnRebus
Quarto standard
Hospedou-se em jan 2023
Casal
4 avaliação
5.0/5
Excepcional
Publicado em 18 jan 2023
Good stay. Just what we expected. Happy to recommend and we would come and stay again.
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Resposta da propriedade: Thank you for staying at Holiday Inn Resort Qionghai Guantang and thank you for sharing your review with us. Your praise is the biggest driving force for us to move forward. We look forward to your next stay with us.General ManagerLo, Stanley
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Usuário convidado
Quarto standard
Hospedou-se em jan 2023
Sozinho(a)
1 avaliação
5.0/5
Excepcional
Publicado em 29 jan 2023
Rutina was very kind and helpful before, during and after my stay. I’d definitely return 👍
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Resposta da propriedade: 尊敬的M518794****感謝您的惠顧與對前台員工服務的認可!希望員工周到、細緻的服務態度讓您享受了不同尋常的假日之旅。誠摯期待您的再次到來,洲際真正的待客之道將讓您的每一次旅途充滿驚喜。酒店總經理 羅啟東
MARIOS ILIAS
1King 1 Beliche 2 Quartos Ste Living Vista Jardim
Hospedou-se em mar 2022
Família
12 avaliação
4.2/5
Muito bom
Publicado em 28 mar 2022
The resort is well located next to the lake and walking distance to Baishiling park. Facilities are well designed and are being taken care of with a good maintenance plan. We travelled with kids and got the two bedrooms suite, which was very comfortable well appointed with great amenities. Compared to the other int chain hotels on Hainan, the management is doing so much better- great service from the staff and even during rush hour they have no problems delivering. Breakfast and food overall was good, while common areas are very comfortable and nicely designed. The hotel is children friendly and have numerous activities for the young visitors including a separate dedicated venue for them. For a more fluent communication Chinese speaking companions would make things very easy. This is a hot springs resort open for day walk-ins; it looks like an independent operation from the hotel management and the staff may challenge you (can be rude) if you don’t wear your bracelet - I would say more training is required for the hot springs personnel to meet the level of the hotel team. Overall a very good experience -
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6/7
Resposta da propriedade: Dear guests, I am very glad to hear you and your family had a pleasant stay with us. As you mentioned, our hotel is located next to Baishi ridge scenic zone, facing our Meiling Lake; with Golden Panda Story’s theme park. Thank you for your recognition and sharing, we have share your comment with our Hot Spring to enforce training and service standard. We are looking forward to see you again.Stanley Lo, General Manager of Holiday Inn Resort Qionghai Guantang
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Usuário convidado
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em dez 2024
Casal
2 avaliação
5.0/5
Excepcional
Publicado em 23 dez 2024
衞生:非常乾淨敞亮高大上!!!衞生間的窗户都是園景啊! 服務:首先就要誇誇服務!接待我們的小美女那真是熱情周到,非常的耐心!她的笑容太有治癒率啦!向她諮詢周邊的旅遊景區都非常耐心細緻!大大的增加了入住的舒適度,下次來海南為了她的服務,都得接着入住這家酒店! 設施:最喜歡這家酒店的衞生間乾濕分離的很舒服。 環境:環境看照片是不是很舒服啊!親子酒店有温泉,還有非常有特色的吉他泳池,溜娃拍照都非常出片。 餐飲很豐盛,口味俱佳!特別建議選擇帶早餐的套餐,很有性價比。
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6/15
Resposta da propriedade: 尊敬的賓客,讀罷您這熱情洋溢、細緻入微的評價,我們滿心歡喜,如沐春風!能在衞生、服務、設施、環境以及餐飲等各個方面都贏得您的高度讚譽,這是我們全體員工共同努力的結果,更是我們不斷前行的動力源泉。您對我們接待小美女的稱讚,我們深感自豪。她的熱情耐心、真誠微笑,正是我們酒店服務精神的生動寫照。我們一定會將您的這份肯定轉達給她,讓她知道自己的付出為您的旅途增添了温暖與舒適,也激勵着她和每一位同事繼續保持這份初心,為更多客人帶去優質的服務體驗。對於您喜愛的酒店設施和環境特色,我們會倍加珍惜並持續維護與優化,力求讓每一次的入住都能為您留下美好的回憶。同時,也感謝您對餐飲的認可和關於早餐套餐的建議,我們會繼續努力豐富菜品、提升品質,讓每一頓餐食都能滿足您的味蕾。您的滿意就是我們最大的收穫,您的期待就是我們前行的方向。我們已經迫不及待地想要再次迎接您的到來,相信下一次的相遇,我們會為您呈現更加完美的服務與體驗!祝您生活愉快,闔家幸福!酒店總經理 任曉磊
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Usuário convidado
Quarto Padrão Atualizado
Hospedou-se em jan 2025
Família
17 avaliação
4.6/5
Ótimo
Publicado em 24 jan 2025
Sophia 呂書熳是我這酒店的管家剛到的時候熱情接待我們,並詳細的介紹了酒店的親子活動,房間給了我兩間靠近高爾夫球場的高層房,晚上很多的鳥在房頂叫,甚至到晚上一兩點還在叫,晚上沒有休息好,第二天向前台的Nicky反應了鳥叫的問題,多次交涉給換了房間並升級了其中的一間,服務還是很好的。温泉很好,可以暢入,有很多的親子活動,晚上還有燈光秀,總體還是滿意的,推薦大家來!
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6/9
Resposta da propriedade: 尊敬的客人,非常感謝您對酒店服務、設施以及各項活動的高度評價與細緻反饋。我們始終致力於為每一位賓客提供優質、貼心的服務體驗。Sophia 和呂書熳在接待您時,嚴格遵循服務流程,憑藉專業素養和熱情態度,為您詳細介紹酒店特色,精心安排房間,這是我們服務宗旨的體現。對於鳥叫影響您休息的問題,我們深表歉意,Nicky 積極與您溝通並妥善解決,及時為您更換房間並升級,這也是我們團隊不斷提升服務質量的努力。您的肯定不僅是對他們個人的鼓勵,更是對我們整個團隊工作的認可。我們會持續優化服務細節,不斷豐富活動內容,期待您再次下榻,我們將以更專業、更周到的服務,為您帶來更卓越的體驗。祝生活愉快!酒店總經理 任曉磊
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Usuário convidado
1 Cama King Size Padrão com Vista para o Jardim e Varanda
Hospedou-se em jan 2025
Família
2 avaliação
5.0/5
Excepcional
Publicado em 19 jan 2025
酒店環境非常好,乾淨整潔~因為是會員,房間裏有免費的汽水和零食。 入住之後泡了温泉,也去了汗蒸,晚上睡得很沉。酒店很適合帶小孩兒,有小童樂園,還安排了親子廚藝課。 酒店裡的工作人員都非常體貼耐心,感謝前台小黃,温泉部符姐,樂園草莓小魚糖果刺蝟姐姐❤️真的非常耐心~
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Resposta da propriedade: 尊敬的客人,非常感謝您對酒店全方位的高度評價。我們始終致力於營造整潔優美的環境,為會員提供優質專屬福利,打造豐富多樣的休閑設施與親子活動,同時培養員工以專業、耐心、體貼的態度服務每一位賓客。小黃、符姐及小童樂園的各位工作人員,他們在各自崗位上嚴格遵循服務標準,用心服務,您的肯定是對他們工作的極大鼓勵,也是對我們整體服務理念的認可。我們將繼續努力提升,期待您再次下榻,為您帶來更卓越的體驗。祝生活愉快!酒店總經理 任曉磊
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Usuário convidado
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em jan 2025
Família
2 avaliação
5.0/5
Excepcional
Publicado em 22 jan 2025
這次旅遊是海南行的第一站,因為航班問題,晚上十點多才到的酒店。酒店位置有點偏的,一路上有點忐忑,但是一進度假區就被紅火的燈籠和晃晃驚喜到啦,小朋友興奮到尖叫。隨後就是有小哥哥接行李,這麼晚了也是有點意外的。辦入住是最加分的環節,NORA小美女讓我加了微信,有問題可以直接聯繫,小身板還幫我們把行李一起推進房間,各種需求都幫我們及時處理,房間門壞了也第一時間讓師傅解決了。第二天也是因為我提過有點味道問有沒有需求換房,還給小朋友約了活動。小火車的椰子哥哥也太好了,因為起來晚了,過了前台説小火車結束了,但是他看到我們來,還是特地帶我們坐了一圈。親子活動的雲朵姐姐雲朵姐姐,兔子姐姐,燕子姐姐也很熱情帶小朋友做蛋糕。然後不得不提餐廳,早餐普普通通,但是午餐和晚餐用了優惠券都太給力,兩百多三個人可以吃飽,之前住酒店都是覺得餐廳貴且難吃。買單都會提醒出示洲際會員,非團購不到可以打折,真的一路被温暖
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Resposta da propriedade: 尊敬的客人,非常感謝您對酒店全方位的高度評價與細緻反饋。我們始終致力於為每一位賓客提供優質、貼心的服務體驗,從您因航班延誤深夜抵達,我們工作人員的及時接應,到入住過程中 NORA 對您需求的迅速響應,再到各崗位員工為您和孩子帶來的歡樂與便利,都是我們專業服務的體現。對於您提到的早餐問題,我們會認真反思改進,力求為您提供更豐富、更美味的餐飲選擇。您的肯定不僅是對我們工作的極大鼓勵,更是我們持續提升服務品質的動力源泉。期待您再次下榻,我們將以更專業、更周到的服務,為您帶來更卓越的度假體驗。祝生活愉快!酒店總經理 任曉磊
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Usuário convidado
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em jan 2025
Casal
6 avaliação
5.0/5
Excepcional
Publicado em 17 jan 2025
到博鰲旅遊,想泡温泉就選擇了這家酒店,酒店環境很好,衹可惜去的晚了沒時間遛達,晚上泡的温泉,温泉種類多,就是環境不熟悉,晚上黑,沒全都體驗。房間乾淨,還有可看山景的陽台,衞生間乾濕分離,又大又方便。前台服務員鄧月花服務很貼心,服務態度好,服務周到,給我升級了房間還送了水果,晚上還幫助我聯繫餐廳送餐。總之這個酒店的環境、設施、服務都超讚👍
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Resposta da propriedade: 尊敬的客人,非常感謝您對酒店環境、設施以及鄧月花服務的高度讚譽。我們始終秉持專業、細緻、貼心的服務理念,致力於為每一位賓客打造卓越的入住體驗。從精心維護的優美環境,到設施的合理佈局與便利設計,再到員工的個性化服務,每一個環節都凝聚着我們的努力與用心。鄧月花在工作中嚴格遵循服務標準,為您提供升級房間、贈送水果以及聯繫送餐等服務,這不僅是對您的重視,更是我們服務宗旨的體現。您的滿意是對我們工作的極大肯定,也激勵着我們不斷提升。期待您再次下榻本酒店,我們將以更專業的服務和更優質的體驗,不負您的信任。祝生活愉快!酒店總經理 任曉磊
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Usuário convidado
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em jan 2025
Família
3 avaliação
4.5/5
Ótimo
Publicado em 20 jan 2025
作為海南第一站,距離博鰲機場二十分鐘,旁邊就是白石嶺,住店温泉暢享,私湯的性價比超高,很適合帶孩子玩兒,給了小公主人生第一次懸浮餐點。離店的時候孩子跟我説不願意離開。感謝盧傳靜和吳蕃兩位在孩子游泳時提供幫助,服務超好!
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Resposta da propriedade: 尊敬的客人,非常感謝您對酒店各項設施以及盧傳靜、吳蕃服務的高度讚譽。我們致力於為每一位賓客打造便捷、舒適且充滿樂趣的入住體驗,從優越的地理位置,到豐富的温泉設施,再到為小朋友精心準備的懸浮餐點,每一個細節都經過精心考量。盧傳靜和吳蕃在工作中始終秉持專業、負責的態度,為孩子游泳時提供幫助,這是我們服務標準的具體呈現。您的認可不僅是對他們個人的肯定,更是對我們整個團隊的激勵。我們將持續優化服務內容,提升服務品質,期待您再次下榻本酒店,我們定將以更專業、更貼心的服務。祝生活愉快!酒店總經理 任曉磊
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xiang
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em jan 2025
Família
11 avaliação
3.8/5
Bom
Publicado em 15 jan 2025
其實已經多次入住了,每年來海南都會去的酒店,恆温的温泉泳池,冬天是它的亮點,小孩子的活動多,離白石嶺很近,去白石嶺遊玩非常方便!入住時Sophia 呂書熳幫忙升級了視野好的房間,熱心的為小朋友安排活動,小朋友在旋轉木馬受傷後也發訊息關心和問候。吉他泳池工作人員吳蕃Curt Wu很友好熱心,給孩子提供了電動沖浪板的體驗,泳池人不多,小朋友在泳池裡玩的很開心!唯一不愉快的是入住當晚孩子去室外的樂園遊玩時,在旋轉木馬項目時,被設備的上下活動的腳蹬子壓到了腳,青紫了一片,還搓破了皮,看着傷口都心疼!導致後來的遊玩計劃不得已終止了,泡温泉、游泳和爬山都不能進行,也掛念孩子的傷口,衹能早早的回了海口。其實衹要是工作人員關注一下,並告知和提醒小朋友的腳務必放在腳蹬子上而不是別處,事情也不會發生,希望這方面的服務能提高!
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Resposta da propriedade: 尊敬的xiang,非常感謝您一直以來對我們酒店的支持與厚愛,看到您多次入住,我們深感榮幸。對於此次孩子在旋轉木馬受傷的事情,我們深感抱歉和自責。您的反饋非常重要,我們會對相關遊樂設施區域的安全提示和工作人員的巡查工作進行全面檢查和強化培訓,確保今後每一位小朋友在遊玩時,都能得到更周全的安全提醒和保障,避免類似情況再次發生。同時,也很欣慰Sophia呂書熳和吉他泳池工作人員吳蕃Curt Wu能為您和孩子提供一些貼心的服務,讓孩子在酒店有開心的體驗。我們會繼續鼓勵員工保持這樣的服務熱情,為每一位客人帶來温暖。希望這次不愉快的經歷不會影響您對我們酒店的整體印象,我們期待能有機會再次為您和家人服務,為您打造更加完美的入住體驗。再次感謝您的寶貴意見,祝您和家人生活愉快!酒店總經理 任曉磊
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Zhijiangruanxian
Quarto Duplo Deluxe com Vista para o Lago
Hospedou-se em jan 2025
Família
4 avaliação
5.0/5
Excepcional
Publicado em 14 jan 2025
酒店帶温泉和恆温泳池,在天冷的時候真是再合適不過了。牛肉漢堡很好吃,孩子吃了兩次。管家vicky主動聯繫,還幫助升級了房型,服務很貼心。房間得有50平米,雙房雙衞雙陽台,非常寬敞,適合家庭親子住宿。
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Resposta da propriedade: 尊敬的枝江阮咸客人,看到您對酒店的喜愛,我們整個團隊都興奮不已!在寒冷的天氣裏,能為您和家人提供温暖的温泉、恆温泳池,還有讓孩子讚不絕口的美味牛肉漢堡,我們真的太開心啦!管家 Vicky 一直致力於為客人打造貼心的入住體驗,能幫您升級房型,讓您住得更舒適,她也特別有成就感。我們精心設計的寬敞親子房型,就是希望能給像您這樣的家庭帶來温馨又愜意的時光。您的滿意就是我們前進的動力,期待您再次帶着家人來享受美好假期,我們已經準備好為您創造更多驚喜啦!祝生活愉快!酒店總經理 任曉磊
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Usuário convidado
2 camas de solteiro padrão com vista para o jardim e varanda
Hospedou-se em jan 2025
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46 avaliação
5.0/5
Excepcional
Publicado em 15 jan 2025
假日酒店的衞生服務基本上可以不用懷疑,特別是前台的小胡,看我們有長者,暖心的幫我們升級了房間。温泉池應該是每天換水,我們早上去,水很清潔,唯一美中不足的是温泉池的設計分了樓上樓下幾個區域,第一次來的人會搞不清楚。總之非常滿意。
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Resposta da propriedade: 尊敬的客人,看到您對我們酒店如此滿意,我們真是太激動啦!感謝您對假日酒店衞生和服務的信任,這可是我們一直用心守護的 “金字招牌” 呢!前台小胡得知您的誇獎,開心得不得了,能為帶長者出行的您升級房間,給您帶來更舒適的體驗,就是她最開心的事。關於温泉池的設計給您帶來的小困擾,我們已經記在小本本上啦,會盡快想辦法優化,比如設定更清晰的指示標識 ,讓每一位客人都能輕鬆暢玩。期待您再次光臨,我們一定給您準備更多的驚喜和貼心服務!祝生活愉快!酒店總經理 任曉磊
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