Quanzhou West Lake Hotel Apartment

Good room and services

Very good hotel. Nice staff . Good breakfast. Location perfect

First time staying in this hotel. Receptionist staff were all youngsters, very nice, soft spoken and polite. Room check in was swift. Room looks really good, great interior design, nice sunset view. Staff were really helpful, services were really great. However not the cleanliness part. Found hair on bed, used vanity kit, hair on bath robes, dirty sticky floor. Thought I can just live with it, however the next moment I went to shower, the shampoo bottle was already used… hair conditional was almost empty. The shower gel cap was opened. So I called the receptionist. Initiating to change rooms. The cleaner aunty came in and said the shampoo bottles etc usually not fillled to the max, as it’s directly from the manufacturer. When asked why the shower gel cap is not closed, she then say “oh because of air pressure, sometimes it will pop up”. Next they brought me to change my room (said to be an upgraded room but it was the same room with a half lake view.) I checked, and still found hair on the counter, didn’t mention a thing since it’s just a strand. The computer table was wet, but whatever I wiped it off. The floors are also dirty despite the cleaner aunty saying “I’ve checked multiple times. There shouldn’t be an issue.” I went to check the shower shampoo and conditional gel, all are brand new. Haha. Something is wrong with the integrity of the cleaners here. After booking, I went to Look at reviews again; realise this isn’t the first time someone encountered with. Cleanliness issue. Paid over $100(SGD) for this. Best part is, the vanity kit has been used too. So I had to dail receptionist again to deliver a brand new kit up. Upsetting experience. Breakfast was meh. Average. Customer services was super B tho. Wouldn’t come back again if I’d need to keep calling in again and again for the cleanliness and top up. Btw the cleaner told me to not leave a bad review or they would get nagged at by their Incharge. However, I don’t think it should be this way. I hope there will be improvements. So long.

卫生：ok 设施：ok 环境：ok 服务：ok

Warm and cozy bed and room. Smart switches. Spacious room.

Average, not very clean with some leftovers on the floor. Reasonable price.

Hotel outlook, environment, facilities look brand news and neat. However front desk is too small and not enough manpower to service customer. Coffee shop Breakfast has many varieties and taste good.

凌晨兩點多淋浴房突然漏水，被滴水聲吵得睡不着。 房間隔音很差，20樓也能清楚聽到樓下馬路喇叭聲，同樓層孩子的哭聲一清二楚。 窗簾形同虛設，遮陽效果很差，早上6點半就被陽光普照，完全沒法睡懶覺。 地毯有上一個住客落下的薯片，浴缸不乾淨，窗户很臟。 床墊是傾斜的，中間往下凹，睡一晚腰痠背痛，酒店沒有配硬點的枕頭，枕頭又高又軟真的很難睡！ 除了房間夠大，工作人員態度不錯，其他沒啥可説的，非常不好的入住體驗。

西湖酒店是我入住過最差的一個酒店，衞生和服務都極差！入住該酒店，卻遭遇了極為不愉快的體驗。房間內竟然出現了一衹大蟑螂，讓人驚悚不已。當我向酒店工作人員反映這一問題時，他們的態度極其冷漠，不僅沒有及時採取措施處理，還拒絕提供任何形式的補償或賠償。盡然還説讓我退房… 這種對客人訴求置之不理的行為，實在令人失望。作為消費者，我期望得到的是優質的服務和舒適的住宿環境，而這家酒店顯然沒有達到這一基本要求。直到退房，仍然沒有聽到酒店工作人員説抱歉等這類話，實在是寒心！因此，希望其他旅客在選擇時能謹慎考慮。