Avaliações do Sofitel Queenstown - Hotel & Spa

Resposta da propriedade: Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our cozy little hotel to your liking, and we appreciate your comments about the room amenities and the availability of a pillow menu to suit your needs.We apologize for any inconvenience you experienced with the construction noise in the morning. We understand how important a peaceful environment is for our guests, and we'll do our best to minimize such disruptions in the future.Your feedback about the gym's cleanliness and the comfort of the pillows is also valuable to us. We will address these issues to ensure a more enjoyable stay for our future guests.We appreciate your constructive comments, and we hope you'll consider staying with us again in the future. We'd love the opportunity to provide you with an even more pleasant experience. If you have any specific preferences or requests for your next stay, please let us know, and we'll do our best to accommodate them.

Resposta da propriedade: Bonjour valued Guest,Thank you for your feedback! We're glad you found our location convenient. However, we're sorry to hear that the room's lighting didn't meet your expectations. Your comments are important to us, and we'll look into ways to improve the lighting for a more comfortable stay. We hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager

Resposta da propriedade: Bonjour Kevin,Thank you for sharing your feedback on your recent stay with Sofitel Queenstown We greatly appreciate your positive review and are delighted to hear that you enjoyed our hotel's prime location in the heart of the city.We're thrilled that you found your room spacious and clean. Our dedicated housekeeping team takes great pride in maintaining the highest standards of cleanliness and comfort for our guests, and it's wonderful to know that it contributed to your overall satisfaction.Providing top-notch service is our priority, and we're glad to hear that our team delivered on that front. We believe in going above and beyond to ensure our guests have a memorable and enjoyable stay.Thank you once again for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with another exceptional experience.Warm regards,Philip RileyOperations Manager

Resposta da propriedade: Bonjour KiaraLeungThank you for taking the time to share your feedback about your recent stay with Sofitel Queenstown. We greatly appreciate your positive review and are thrilled to hear that you found our hotel to be very clean.Maintaining a clean and comfortable environment for our guests is a top priority for us. Our dedicated housekeeping team works diligently to ensure that all areas of our hotel meet the highest standards of cleanliness and hygiene.Your acknowledgment of our efforts is truly rewarding, and it motivates us to continue providing exceptional service to all our guests.Thank you once again for your kind words. We hope to have the pleasure of welcoming you back in the future and providing you with another outstanding experience.Warm regardsPhilip Riley

Resposta da propriedade: Bonjour Wuchang69,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and the stunning views of the snow-capped mountains and the bustling town. It's great to know that you appreciated our thoughtful service as well. We understand that pricing is an important factor, and we strive to provide value that matches the experience. Your feedback is invaluable, and we hope to welcome you back soon!Kind Regards,Pradnya LohateFront Office Manager

Resposta da propriedade: Bonjour Dear valued guest, Thank you for sharing your feedback! We're glad to hear you enjoyed our convenient location and that our team provided thoughtful service. We appreciate your comments on our facilities and understand the charm may not appeal to everyone. Please know we're continually working to enhance our guests' experience while preserving the character of our property. We hope to welcome you back for an even better stay in the future!Kind Regards,Pradnya LohateFront Office Manager

Resposta da propriedade: Bonjour 정의Thank you for taking the time to share your positive feedback about your recent stay with us. We are thrilled to hear that you enjoyed the convenient location of our hotel and the friendly service provided by our staff.We're glad that our central location allowed you to easily explore the city, and having Ferg Burger right in front of us is definitely a bonus! It's wonderful to know that you took advantage of the nearby parking lot and found it convenient, especially with the stairs connecting to Man Street right next to it.Our team strives to create a welcoming and friendly atmosphere, and we're delighted that their efforts were reflected in their service to you. We believe that a warm smile goes a long way in making our guests feel valued and comfortable.Thank you once again for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with another excellent experience.Warm regardsPhilip RileyOperations Manager

Resposta da propriedade: Thank you for providing feedback on your recent stay at Sofitel Queenstown. We appreciate your comments regarding the renovation and understand your concerns. However, we must address the inappropriate and racist remarks made in your review.At our hotel, we prioritise creating a welcoming and inclusive environment for all guests, regardless of their background. We do not tolerate any form of discrimination or derogatory comments towards our staff members or guests. It is important to treat everyone with respect and courtesy.We apologise if you felt unsatisfied with certain aspects of your stay, such as the lighting and bedding. Our team strives to provide comfortable accommodations and adequate lighting for our guests. We appreciate your feedback, and we will take it into consideration as we continue with our renovation plans and improvements.We would like to emphasise that our diverse team of staff members is valued and respected for their professionalism and dedication. We do not condone generalisations or stereotypes based on nationality or ethnicity.If you have any specific concerns about your experience, we encourage you to reach out to me directly by contacting the hotel so that we can address them in a respectful and appropriate manner.Thank you for bringing this matter to our attention. We remain committed to providing a welcoming and inclusive environment for all our guests.Warm regards,Philip RileyOperations Manager