Red Hotel Cubao, Quezon City

Had a bit of mishap but thanks to the manager it was sorted alright and had my room changed.

The service has completely downgraded. We used to love this place but now, roaches are crawling on the bed, or wherever places on the room. We’ve also seen lots of roaches on the buffet area. Photos attached. I have called the reception to ask for toiletries and they’ll charge you for everything. Completely deteriorated.

Staff is bery helpful, room is clean

This was our second time staying at Red Hotel because the location is very accessible to malls and transportation terminals. It really feels nice to stay here just to relax and have a great bonding time with family after a long day at work. The staff are very friendly and accommodating as always. The breakfast is good, and the bed in the room is very comfortable as well. However, during our second stay, I noticed that the room had a lot of small cockroaches inside. This was very disturbing, especially since I have two small kids. Fortunately, they did not get any bites. Additionally, the bathroom door was not working and couldn't lock, which was the same issue we had during our first stay in the Family Room. When we tried the pool area, it seemed that the female restroom was under renovation, which was very inconvenient as we were unsure if we should use the male restroom instead. I believe that this hotel is still relatively new, and I suggest that the hotel management work on maintaining these facilities better. But overall, I still like staying here! Kudos Red Hotel. ♥️

Worst staycation experience. Decided to book this hotel to celebrate wife’s birthday and we are attending a concert at araneta center. Upon check in some roaches are there but wr understood that it may be due to weather so left our stuff and went to the concert. When we came back around midnight the place was infested with roaches of different sizes. Immediately called desk and said that someone will check but only arrived half jour later. They wanted us to tranfer to another room but should Wait for another 45 minutes to 1 hour since they are “cleaning”. This is already past midnight. As my son described it, that day was the highest high (concert) and the lowest low we experineced. Not recommending this place and i hope that local government inspects this unit for sanitary purposes.

We have been waiting for more than an hour before checking in because no rooms were available. I expected a smoother experience since I had a reservation, and the booking app indicated that there were rooms available. The air conditioner was not cooling properly, so I requested a maintenance personnel to check it. They discovered that the filter had not been cleaned.