ONOMO Hotel Rabat Terminus

I did a duplication booking and i was not reimbursed even if the room was cancelled on my arrival and the hotel was full. I have tried to contact the reservation manager and called her 3 times on the phone and wrote 4 mails and no answer. I have used this hotel chain in the past but i do not think i will choose it again (nor TRIP.com as they were not able to solve this issue either).

Le petit déjeuner et le déjeuner étaient bien

For a couple beers I had to wait for a long time And also the number of stuff was little I only saw too little for a bar like this.the spot was nice and chilling and the view on the rooftop was so panoramic but I really hate the way they ignore us at our table.

This hotel was nice. Our room was comfortable and pleasant. The location was good for touring Rabat and it’s not too far from Casablanca. We would stay here again if we are back in the area. Staff was friendly and room was clean and adequate. No issues.

The Hotel is in a confortable location next to the main train station. At the reception staff is polite and educated. Wifi works well. The best was the rooftop terasse with a magnifinat view. I had a Buffet with a good assortment. What realy makes me give a medium rating was the room which on the single positive side was that it was clean, on the negative side - no pressure on the shower and was hard to finish - poor batchroom - poor room without any carpet and old decor Breakfast Butet was normal: No cutlery and napkins on the table and week service. At all I felt sad in the Hotel.

Very nice hotel in a great location. The rooftop terrasse was terrific, with a nice selection of appetizers and wine. Service was excellent and the music was great. The only downside was a bathtub which was slippery and hard to get in and out. Nice breakfast buffet.

I had a prepaid booking for three nights at this hotel with two other travellers. The first day of my reservation, I called and the hotel to inform them that I won’t be coming this day and will arrive the next day for the two remaining nights and that the two other travellers will arrive as planned. They front desk confirmed taking note of my request. Today I arrive at the hotel to do my check in and they can’t find my booking and the hotel is full. The front desk guy confirmed that he had received my call yesterday but forgot to communicate it to the reservation team. After two hours of waiting time they suggested to me a room in their less rated half priced partner hotel. When I refused and asked to book for me an equivalent hotel they refused and refused to provide a refund. I explained that I have travelled 3 hours to be here and have a conference tomorrow at 8:00. They kept wasting time and refusing to come up with an acceptable solution. Three hours later I arrived to another hotel that I had to book and pay even though I have already paid for this night at their hotel. Please don’t go there they treat customers carelessly and with no respect.

One for the book, what a great experience. As we checked in management team was ready to receive us with all the keys prepared and names of each guests. Our entire team checked in less then 15 minutes and were in rooms in no time. Temperature of the room was perfect, room clean and no issues. Breakfast was well setup with plenty of choice and good service. Wi-Fi worked like a charm without any coverage gap. First time with Onomo brand but lifetime hooked.