HOTEL VILLA CAMPOMAGGIO

Both barman and receptionist confirmed it's a selfservers hotel, after saying it's okay to go to the bar shirtless to get a drink because there's not service around the bar the barman follows and say rudely it's against the rules to do so. Very rude and disrespectful staff they have completely ruined the peace of mind I was looking for.

AVOID! NOT WORTH PRICE OR AESTHETIC! Spoke w/other guests who said they stayed 5 years ago & was a completely different experience than now. They were also very unhappy with similar issues we had. First, the entire property sits on a giant ant hit. They’re everywhere! Pool chairs, chairs where you eat breakfast & dinner. In rooms! Mosquitoes everywhere! Knowing that, they still suggest you open your windows at night despite not having any screens on the windows. I was bit 32 times in 1 night! They regulate the temp of the A/C in the rooms. Despite being in the room for hours, it never went below 26 & at night after dusk, the temperature somehow went up over 28! It is well known that the front desk at hotels are capable of this. But this property says no such thing exists, which clearly is not the truth. Explain how it’s cooler in the room during the day when it’s over 30 outside, yet at 3am, the room gets hotter?! No one mans the hotel overnight so only phone # we can reach anyone is the grounds keeper. He came to room several times between 3am-5am & confirmed the A/C doesn’t work in room. In the morning, receptionist said that’s a lie. She said to my face I am lying & the grounds keeper is lying. She belittled me to say I must be from a country that has A/C. When I told her I live in Germany & have no A/C in our homes, she had nothing to say except “I thought you were an American”. My nationality shouldn’t matter. The hotel was filled w/families whom are very loud & inconsiderate of others. A mother & child screaming all evening next to us. Someone above us stomping around until 1am. I booked a quiet room, I made it clear I did not want to book unless I could have a room with no one above. I requested to be away from noisy guests such as those w/children. Receptionist didn’t care & wasn’t helpful. I requested to speak to the manager & she refused. She even called him in front of me then refused to allow me to speak to him. I asked she refund us & again she refused & added “I’m just the receptionist, I can do nothing”, continued to refuse to let me speak to a manager. Said I can email manager & gives business card w/front desk reception #, no email, no name, nothing. Said we could switch rooms but it would be the exact same issues as the current room & demanded we “check out” at 11am despite paying in full before check-in. I explained we shouldn’t be forced out of the room as we got NO sleep and if they wanted to switch us rooms, they can clean new room first, & our room last. She screamed in my face that we must vacate. We felt unsafe being screamed at, spoken over, & demands made. Should have read reviews, did so too late. Countless reviews w/same issues & reviews about theft! We left w/out a refund despite not fulfilling our stay we paid upfront for & went to Locanda le Piazze. Of all my travels all over the world, this hotel is the worst! They charged us for coffee we had with the free breakfast! Beware of extra charges! They refuse t

The grounds were beautiful and the pool, lovely but that is where the positives end. at check in there was no one there who spoke English we had a suite and we’re very disappointed. It turned out to be very dark with little windows and a glass door for the shower which I happen to walk directly into. Also, there was a window over the headboard, which you could look directly into the bathroom. So if you were looking for privacy, you could forget it. Breakfast itself was OK but the service was not. None of the Service spoke English and it was difficult to communicate. Breakfast was served outside and there were too many flies and ants to enjoy anything. I also asked for an iron and an ironing board and I received an iron with no ironing board. I was told they did not have any.

We had a logistic issue with our booking. When we asked for clarification, the manager shouted at us, threatened, and humiliated us without giving us the chance to speak even. In all my years of traveling, I have never experienced such unprofessional behavior, to sum it up, if you don't need any costumer service from them then your stay will probably go smooth, but if by any chance anything happens or you need something, get ready to be humiliated. Will not recommend it to any of friends or family. The view from the hotel is good.

We had family appartement next to the main building. Pretty basic set up but it was all we need for our family. Nice outside pool and spa. Breakfast was very good with lots of options to have. Good wine bar and outdoor areas to a have a relaxed moment during the nights. If you wanna have real Tuscany stay, this hotel is great for that.