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1 noite
Avaliações dos hóspedes
4.5/5
Ótimo
68 avaliação
Para garantir a autenticidade das avaliações exibidas, não calculamos apenas uma média. Em vez disso, analisamos a credibilidade da avaliação e a data da estadia do hóspede para determinar a classificação final.
Avaliações verificadas
Agradável e bem localizado4.5
Comodidades4.3
Atendimento4.6
Limpeza4.5
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Todas as avaliações(68)
Avaliações positivas(67)
Avaliações com fotos/vídeo(10)
Ótimos quartos(14)
Limpo e arrumado(11)
Fácil de se locomover(9)
Proprietário cordial(9)
Localização conveniente(8)
Estadia excelente!(7)
Próximo ao aeroporto(6)
Avaliações negativas(1)
TaraKuma
Quarto família
Hospedou-se em jun 2023
Negócios
3 avaliação
2.5/5
Publicado em 11 jun 2023
I was not very happy with my stay… the hotel said they didn’t have my reservation from trip.com and insisted on it not being their fault. Trip contacted them and was super helpful. And through trip the hotel said the problem was that they had a wrong name. The booking was made online though and the name on my booking confirmation was correct.
It nearly took an hour for us to finally get a room and we were lucky they still had a free one. But they booked us into a triple room, even though we booked a family room..
The rooms are not well furnished (old furniture), there were only 2 electricity sockets and 1 of them was broken. The shower had black mold in the corner. The hotel might be nice for the pool and spa, but if you only stay 1 night you probably won’t have time to use it. So I would not recommend to book a stay with this hotel..
The only nice things were the location and the lobby
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Resposta da propriedade: Dear Guest, thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests. We want to apologize for this and have already taken your points and are working hard on them. We would be glad to welcome you back again to show you we can do it better. Best Regards J. Keser
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Boon Chye
Hospedou-se em ago 2022
Negócios
3 avaliação
4.5/5
Ótimo
Publicado em 3 set 2022
First time staying here for business purpose. Overall the experience is good where the room is quite spacious and clean. There is a grocery store (Netto) on next door and further walking distance of 15mins, there is another larger grocery store called Rewe for your basic necessities. Location wise it is nearer to FRA airport (around 15mins by car) but no issue to go to town as there is train station nearby with 10mins walking distance. Less dine-in restaurant options I must say.
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Resposta da propriedade: Dear guest, thank you for taking the time to review our house. We are pleased that you were satisfied with our service and that you felt comfortable with us. See you. Best Regards J. Keser
Usuário convidado
Hospedou-se em out 2022
Negócios
1 avaliação
5.0/5
Excepcional
Publicado em 30 out 2022
good location and shuttle bus service! room space is big enough! will stay again!
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Resposta da propriedade: Dear guest, thank you for taking the time to review our house. We are pleased that you were satisfied with our service and that you felt comfortable with us. See you. J. Keser
Usuário convidado
Duplo standard
Hospedou-se em jan 2025
Sozinho(a)
9 avaliação
4.0/5
Muito bom
Publicado em 19 jan 2025
Sehr gut
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Resposta da propriedade: Dear Guest,Thank you for your wonderful feedback! We are very pleased to hear that you enjoyed your stay with us so much. We hope to welcome you again on your next visit!Best wishes Antje Backhaus
Markus_China
Quarto Triplo Standard
Hospedou-se em dez 2024
Família
5 avaliação
4.7/5
Incrível
Publicado em 23 dez 2024
Wir waren eine Nacht im Hotel. Check-In war schnell und problemlos. Parken ist möglich. Bei Anfragen wurden sehr schnell vom freundlichen Personal geholfen. Westliches Frühstück war sehr gut und ausreichend. Man merkt an einigen Stellen das dass Hotel schon etwas älter ist (Fahrstuhl, Türöffnung,…) Zimmer war allerdings zweckmäßig und Sauber. Würde auf jeden Fall wiederkommen.
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Resposta da propriedade: Lieber Markus , vielen Dank, dass Sie sich die Zeit genommen haben, Ihre jüngsten Erfahrungen im NH Frankfurt Airport West mit uns zu teilen. Wir schätzen Ihr Feedback sehr und freuen uns sehr zu hören, dass Sie Ihren Aufenthalt genossen haben und dass wir Ihre Erwartungen erfüllt haben. Wir freuen uns darauf, Sie sehr, sehr bald wieder im NH Frankfurt Airport West begrüßen zu dürfen. Mit freundlichen Grüßen, Jaqueline Keser
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Usuário convidado
Duplo standard
Hospedou-se em set 2024
Viaje com amigos
2 avaliação
4.0/5
Muito bom
Publicado em 12 set 2024
房間號148以為是在樓上,結果是底層,窗外風景也不錯。房間乾淨整潔衞生。
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Resposta da propriedade: Dear Guest :-)we would like to thank you very much for your time in reviewing your stay at the NH Frankfurt Airport West. We value your feedback and are pleased that our service met your expectations. Your praise motivates the whole team and me to continue in the same way. Thank you for choosing to stay with us. We look forward to welcoming you back. Kind regards, Antje Backhaus
Resposta da propriedade: Dear Guest, thank you for your stay at the NH Frankfurt Airport West and your feedback. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We look forward to an opportunity to welcome you back in the near future. Best regards, Antje Backhaus (Soul of Quality)
Resposta da propriedade: Dear Taka1977,thank you for your stay at the NH Frankfurt Airport West and your Feedback.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Best Regards Antje Backhaus
Resposta da propriedade: Dear Guest,thank you for your stay at the NH Frankfurt Airport West and your Feedback.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Best regards Antje Backhaus
Resposta da propriedade: Dear Kele Maggie,we would like to thank you very much for your time in reviewing your stay at the NH Frankfurt Airport West. We value your feedback and are pleased that our service met your expectations. Your praise motivates the whole team and me to continue in the same way. Thank you for choosing to stay with us. We look forward to welcoming you back. Kind regards, Antje Backhaus
Resposta da propriedade: Dear Guest,thank you for your stay at the NH Frankfurt Airport West and your Feedback.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Best regards Antje Backhaus
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Usuário convidado
Quarto Duplo Standard com Vista
Hospedou-se em jan 2024
Negócios
52 avaliação
5.0/5
Excepcional
Publicado em 28 jan 2024
房間乾淨的,也沒啥需要服務的,早餐常規水平,離機場近,遇到罷工有點不方便
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Resposta da propriedade: Dear Guest ,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Daniel Schmidt ( Deputy Manager )
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Usuário convidado
Duplo standard
Hospedou-se em jan 2024
Negócios
2 avaliação
5.0/5
Excepcional
Publicado em 20 fev 2024
一直都是很滿意,房間乾淨,出行也方便,有地鐵,晚上很安靜
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Resposta da propriedade: Dear Guest,thank you for your stay and your Feedback.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Daniel Schmidt ( Deputy Manager )
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Usuário convidado
Duplo standard
Hospedou-se em jan 2024
Negócios
29 avaliação
5.0/5
Excepcional
Publicado em 30 jan 2024
酒店餐廳不錯。
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Resposta da propriedade: Dear Guest ,thank you for taking the time to share your recent experience.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Daniel Schmidt ( Deputy Manager )
Resposta da propriedade: Dear Guest,thank you for your stay at the NH Frankfurt Airport West and your Feedback.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Best Regards Jaqueline Keser