Masseria Agnello

What a stunning property with poor service. The level of service was poor. No water in room, fridge not working. Pool cleaner robot left in pool. Cleanliness poor. Had to ask for soap refills etc. The two young Italian men seemed unfocused. We dined in one evening, food was poor. Everything was completely over priced, due to remote location essentially they just can.

Upon arrival, we were captivated by the stunning beauty of the hotel and its surroundings. However, our initial excitement soon turned to disappointment. After waiting in the lobby for approximately 45 minutes, Stephon finally appeared to assign our rooms. Shortly after, the manager arrived and brusquely yelled at one of our group members for having his feet on a table, saying, "Get your feet off of there!" She then proceeded to scold us for not waiting to be checked in, despite our tour group of 9 having 5 reserved rooms, and it being well past the 3 pm check-in time. Matters only worsened from there. The nearest town being 45 minutes away, we decided to dine at the hotel restaurant, only to find out they were out of most main courses on the menu. One of our group members ordered food for two—one to be enjoyed there and the other to take to his room—but neither meal was ever delivered. Adding to our frustration, the air conditioning was inoperable in two rooms, and none of the rooms had hot water. To compound the situation further, there were no staff members available from 9 PM until 8 AM. During checkout, the manager maintained her rude demeanor, essentially implying that if we didn't like the experience, we didn't have to return. Our stay was far from the relaxing getaway we had anticipated.

I would probably give this 3,5. The woman running the hotel also use it as her own summer house. She and her father where smoking and drinking beer by the pool using it as if they were guests. She just thrown in the pool cleaning robot and it was then in the pool the whole day. Same thing with dinner she is sitting and drinking smoking at dinner with other guests. At breakfast there were no plates so guests had to try and find plates them self. Also food did not look all that safe to eat from breakfast as it was standing out in the heat all day and next morning same food still out there. It was run so poorly that it was actually fun. On the positive not the design and hardware is very good although it needs some TLC to get back to it's old glory.

We had a lovely stay at the Masseria and we chose to stay here rather than in Agrigento to see the Valley of the Temples. The setting and grounds are lovely and the staff was delightful and helpful. Beautiful pool area for relaxing. There are differences in the sizes of the rooms so be sure you look at the options when booking.

It's a decent property but bad service and rather uncomfortable especially if you have big bags or anyone has problem walking. And there is no porter service, despite the fact that every room has a number of steps. The serving staff is nice but they need training. Cleaning of rooms is negligible, for all the 3 days we were there, the only thing done was that our beds were made. Trash was not taken out even for one day. So we had trash in the bins for all the days we were there. First day even the cups used for tea were not washed. They were left unwashed where we had put them In our room, on arrival there was only one bottle of water. Water is expensive 5 eros per bottle, so when we bought water and some snacks for our next day outing, we were told by the staff that if any guest goes to the super market, the management should be informed. That was a first for us, to be told you can't buy stuff etc. Except the water we did not consume anything that we had bought, in the hotel premises. Drinks are expensive, 14 euros for an aperol spritz!! The bathroom showers are bad! There was no WiFi in the room! I wouldn't ever stay or recommend this place. The location is nice but that's where it ends. It was not a nice experience for us. It feels that the management/ manager is not bothered or is totally inexperienced in hospitality business.

The property is in beautiful location, great view and a nice building. Francesca and Salvatore, two young employees are making their very best to make the guests comfortable and meet their request but they are employees thus with limited authority to act. The resort is heavily understaffed and even luggages when not transported by guest have to be carried by Francesca and Salvatore in addition to their other jobs of serving breakfast, checking in and our clients, arranging for aperitif, and receiving complaints for air conditioning not working properly, no drinking water provided in rooms, garbage not collected in rooms, internet working intermittently, phone not answered, and emails not responded or responded late. There are no place where to place soap and shampoos in the shower’s cubicle, and in my room the lack of hot water was rectified 2 days after my complaint. In short, location top, Francesca and Salvatore very good, management to be re-trained or replaced. Incidentally, aperitifs are expensive (14 euro for a glass of white wine, and you are discouraged to bring food of drinks bought outside in the resort. There is no laundry service or washing machine available to guests.

Beautiful location and very stylishly decorated but there could be a few improvements. Wi-Fi very slow and breakfast rather uninspiring. Pool could do with a good clean - algae. First hotel we’ve stayed at where room wasn’t made up on second day.

I choose this property because of its proximity to Agrigento. The property is beautiful and the ambience very tranquil. Our bedroom, a suite, was large and very attractive. Dinner was delicious as was breakfast. The service is excellent and they were very accommodating in,providing a round trip transfer to the temples of ＜agrigento on very short notice. Thank you for a wonderful stay.

We stayed one night at Masseria Agnello and despite the facility being absolutely beautiful, sadly the very poor service left our overall image of the place as poor. There seemed to be only two staff running the facility (only one of them seemed to have any experience). They both seemed preoccupied on a private dinner for 10 that they were catering for on the evening of our arrival and did little to offer us much hospitality. We had hoped to dine in for dinner but were told due to the private function they could not assist us, so had to catch a taxi to the nearby town to eat. The pool area was not cleared/reset of dirty dishes/trays after patrons had finished and as a result was not inviting. No help was offered with porting our suitcases from/to the car park to the reception (60m away) or to the room (up a flight of stairs). It was a disappointing stay. The place has so much potential, all it needs is more staff and staff that have an idea of customer service and it could turn around their ratings significantly.