Hotel Loreto

The Hotel Loreto presents itself online as a well kept boutique hotel in the center of many tourist activities. It is possible this image was true before COVID or something, but it is absolutely not true now. You'll notice there are not many recent reviews, which is usually a red flag but I somehow missed that. The hotel sits behind big iron gates, and you must get the front desk agent's attention through the window. The lobby is dirty and they are actively doing noisy construction on the front stairwell, which is close to rooms. The rooms are absolutely disgusting. I'm a stout traveler and can handle a lot, but these rooms are completely unacceptable. To say the furnishings are minimal would be an understatement. The rooms have as little and as basic amenities as possible. The room was not clean at all - dirt, hair, ants everywhere. The plugs are hit or miss for what work. The shower is what made us eventually leave for another hotel. If you turn the shower on, water would come gushing out at the base of the step to enter the shower. We reported this to the front desk and they said there were no vacant rooms that did not have maintenance problems (!). Their solution was to give us a bunch of towels to put on the floor and, presumably, just flood the bathroom. This is one of the most insane things I've ever seen a hotel suggest. After telling them we wanted to leave, they magically decided a room with a maintenance problem was actually fixed. We said absolutely not and requested a full refund. They reluctantly agreed and tried to talk us out saying it would take awhile to refund. There was no way we could comfortably stay there so we left. After time had passed, they still had not issued a refund as agreed upon. I sent them an email which they did not answer. I reported this charge to my credit card company, which was much more effective than attempting to contact these con men. After several days they replied and asked for the same exact details that we gave them when we signed in. This never resulted in a credit from the hotel. Thank goodness my credit card is reputable, but this hotel sure as heck is not. In all my travels, I have rarely encountered a dump that tries to scam people like this. The pictures you see in these reviews are either fake or from a time when this hotel used to be run properly. They do not represent the hotel in its current state. We went over to the Novotel for only a few more USD a night. The vast chasm in quality was so enormous. Do yourself a favor and book somewhere else. I recommend the Novotel Providencia but you could likely find a better hotel almost anywhere else in the city. You can see I have many reviews and most positive. I do not take one star reviews lightly, but travelers need to be aware of this trap. Do not stay here.

The cleanliness is disgusting. Body hair all over the floor in the room, bathroom. After we complained they left us with NOT HOT WATER to take a shower. All receptionists were so rude and no open to help or hear us.

Located in the slightly bohemian Bella Vista area, some distance from the centre. The initial impression is not good thanks to the iron gate over the front door, and the graffiti-strewn walls (not uncommon in Satiago, as we discovered). Inside, it is slightly old-fashioned, but reasonably clean and tidy. Staff are friendly, but generally restricted to just one person on the front desk. No lift (elevator) and no porters. Superior Room was a good size, and comfortable with traditional furnishings. No hot water the first night, but subsequently remedied. Breakfast service is limited to a bag containing a sandwich, a pastry and a yoghurt + make your own coffee or tea in the breakfast room. No other food or drink available on site. Restaurants are a couple of blocks away, as is a local park. The metro station is about 15 minutes walk. OK overall, but could do with more staff and some tidying up, inside and out. Think about whether the location will meet your needs - the area seems safe and not too noisy, but by no means central.

The location is great, and the staff are very friendly - they were very polite every time I had to report no heat in the room and no hot water, which was daily. They turn it off to save power, which might be fine at limited hours, but coming into a cold room after walking around in a Santiago Winter, or trying to get ready in the morning with a cold shower, is very unpleasant. The hotel itself is totally fine, though dated. This is fine for me, I am not a hotel snob - just need a clean room in a good location - and heat in Winter.