Donnie D
3 de setembro de 2024
I recently had a disappointing experience at this hotel that has led me to decide against returning. I had pre-paid for my room through Priceline, which advertised a spa tub as part of the amenities. However, upon checking in on Labor Day evening, I was informed by the front desk employee that my room did not include a spa tub. The hotel was practically empty, with only a few cars in the parking lot, so I thought it would be reasonable to ask if I could pay the difference to upgrade to a room with a spa tub. The employee's response was unhelpful and dismissive, as he stated that since the room was prepaid, no changes could be made, even though I was more than willing to pay the additional $29 difference. Given the circumstances, I found this response quite frustrating and felt that it reflected poorly on the hotel's customer service. I decided to leave and seek accommodation elsewhere, but unfortunately, the hotel refused to refund any of the prepaid amount. The employee’s attitude only added to the negative experience, and it was clear that they were not interested in accommodating or resolving the issue in a customer-friendly manner. I have stayed at this hotel several times in the past, but this experience has left me with no desire to return. The lack of flexibility and the poor customer service have overshadowed any previous positive experiences which were already a few and far in between.
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