Grecotel Creta Palace

This hotel and its whole service is absolutely amazing and I‘m glad we got to spend our holidays here. There are a few shops and a small supermarket inside the hotel premises. But there are more cheaper options outside of the hotel. The rooms were cleaned everyday, even clothes we forgot on the bed or floor were folded nicely when we came back. The pool surprised us a little by being saltwater. Since the sea was right in front of the hotel, we didn’t use the pool anyway. The dinner buffet had a different theme each day, but we wished we could get more Greek food instead of Italian or Asian. There‘s different entertaining shows each night, but we wished there were more traditional Greek music/dancing shows. It was mainly Latino, it would have been nice to see something more fitting to the Greek culture. The service during breakfast and dinner was wonderful, they were polite and they remembered us (hopefully in a positive way). You get beach towels for the pool and beach which you return after use. This is great, so you don‘t have to pack your own bath towels. Why only 4 stars? Considering the overall price of a stay in this hotel, after all it‘s 5 stars, we didn’t expect the drinks during dinner to NOT be included. We paid 5,50€ extra per dinner. Also the drinks are generally quite expensive, which was a bit disappointing. It‘s okay to charge extra for them, but these prices were too high. You also have to pay an extra tax charge (no clue what for) at the end of the stay, which for us was 10€/night. Make that 7 nights and you‘re already at 70€ just for that. Add the drinks during dinner, from the beach, the bar, etc. you‘ll get quite the bill at the end of your stay. I really recommend you write down everything you ordered (+tips), so you don’t get jumpscared by that bill. There‘s a Lidl supermarket about 20 minutes away, where you can buy water and snacks, so you don‘t have to buy the expensive alternatives in the hotel. The hotel feels like it‘s in the middle of nowhere, with difficult public transit. We used a taxi to get to Rethymno (10 mins, 10€). I highly recommend the taxi option if you don‘t speak or read Greek. We got so lost during a bus ride, it took us ages to find our way around. Overall I really enjoyed our stay here and felt so relaxed after our vacation.

I stayed at The Grecotel Creta Palace at the start of September and I would love to thank Katerina in guest services for the unbelievable help and kindness you showed me and my mother. You kindly answered all our questions and advised and arranged on the most amazing trips for us. We cannot thank you enough, you are truly special. Also a big thank you to Isabella at reception from the moment we arrived you made us feel at home and again always greeted us with a smile. Katerina in housekeeping a big thank you, our room was immaculate and the flowers on our bed were just beautiful. The hotel is beautiful and the food very lovely. Thank you very much for all the hard work everyone put in for my mother’s birthday from the cake, balloons and flowers. Grecotel you are incredible and our sea view junior suite just perfect.

Having spoken to Mr Antonios Stathakis about our disappointment, he was more than helpful and moved us to a recently renovated room which was more than what we expected. Just wanted to pass on my thanks and gratitude for making our holiday xx

I've been visiting this hotel for already 15 years and every time I'm insanely excited about the upcoming trip, because every year this hotel leaves more and more pleasant moments and memories! Very warm-hearted friendly staff, who have already become kinda family for me, excellent service and all the amenities make me come back again and again! If you want to spend your holidays with friends and family and make it joyful, I highly recommend to visit Grecotel Creta Palace!!!

Hello! From the beginning was a very nice experience ,the welcoming in hotel was very professionally(thank you Anna) with drinks and all the information ans support about the accommodation and the facilities of the hotel.The area of recreation was very big and very clean(poll,beach,child entertainment ).They have a little village area,like a country side,with a,taverna ,shops,even a small church ..The food was amazing and very fresh (they have theirs own farm for products)..be careful ..you can take easily +2 kg..The room was very clean ,daily changes the sheets ,good pillows !Every evening they have 2-3 shows,music...Is the best setting accommodation between price and offert . Thank you!!

Hotel & staff were excellent and worked together so efficiently! Couldn’t fault the hotel at all, was clean and felt so relaxing. Brought our granddaughter with us and she loved it to! I so loved this place didn’t want to go home! Ideal location to travel out for the day!

The hotel was advertised on TUI as all inclusive, it isn’t. They said we were on a compliment package which meant only the food in the buffet restaurant was included. Certain bar drinks weren’t included to 6pm and even then only certain drinks. Getting a sun bed by the pool, forget about it. The buffet restaurant was good quality but the same every day and became very boring. The staff were great, friendly and helpful. The grounds of the hotel was really nice and well maintained. Got hit with 120 euros hotel tax charge when checking out. 10 euros per day is disgusting.

Guest service was excellent, the provided rooms were up to standards my experience was awesome oh and these 3 chicks rock! - Coffe queen Isavella - Mexican/German Evelina (seriously come to Germany girl!) - Mama Katerina Ayo management give'em a raise!

Amazing hotel and we will back back for sure! Don’t hesitate and BOOK it if you are still in doubt! The rooms are clean and spacious, the food is amazing with lots of things to choose from, seafood options available with every meal. The best pool service provided by Eleftheria. All staff members very polite, attentive and friendly. Generally the hotel is very well kept, everything runs smoothly even during the busy breakfast/ dinner times or while ordering the drinks during the evening shows ( Sevi was amazing and so so friendly and sweet). The entertainment for a family with small kids - amazing! Different shows throughout the week and just great for the kids. The girls from the kids club( Eli, Georgia, Eleftheria, Nikoleta and the rest) are also doing an amazing job at keeping the kids busy with games and krafts. Our 5 year old normally never wants to go to kids clubs, but he was happily staying there at the Grecotel. We will be back and will highly recommend this hotel to anyone!