Alva Hotel

The location is not the best but 20 minutes walk from the downtown is acceptable. Love the designs of the hotel and the amenities. The room is very spacious and has most of the things you’d need for a stay. It is really nice to see coffee machine and fruits in room. Everything is very neat and tidy. However, the check-in process was not satisfactory. It is really hard to reach out to a staff in the hotel. The self-check-in process requires an email from the hotel that tells you the room number and passcode. Since the only pin is got was the booking pin but not the check-in pin, it took me long time to realise I did not possess the check-in pin to enter the hotel. The hotline provided by the hotel was not working at all. Thankfully trip.com’s CS was really helpful in contacting the hotel for me. The hotel’s staff were really friendly and polite but the fact that I didn’t receive the room no and passcode beforehand was still very frustrating. Therefore the best advice to book this hotel is to check whether you have the room number and passcode at least 1-2 days before your stay. Other than the check-in issue, I had a nice stay here.

The hotel is self-serviced so you have to check in by yourself.

整體算乾淨 空間不是很大 一個人住剛好 無人管理的酒店多少還是讓遊客有些不踏實 聯絡也不是很方便 剛好遇到一對新加坡遊客 他們沒有收到房間密碼 在酒店外面折騰很久

自助入住，附近有一些餐館。如果需要幫助的也可以找一樓餐廳的人員。 酒店不是正對着大街，在側面，入住的時候要找一下，如果説明上再寫詳細一點更好

Am Kompliziertesten war der Check in. Um das Zahlenschloss am Eingang zu öffnen, musste man vom eigenen Handy eine Nummer anrufen. Das Hotel kommt komplett ohne Personal aus. Die Zimmer sind groß, Kühlschrank, Wasserkocher, Gläser und ein paar Kapseln waren vorhanden- leider zu wenig Ablagefläche. Während unseres 1wöchigen Aufenthaltes wurde nicht geputzt und keine Mülleimer geleert, auch keine neue Bettwäsche. Aber der Preis ist extrem günstig, trotz des Drecks würden wir wiederkommen.

因為退不了所以忍着住了第二晚。和第一晚一樣沒有暖氣，聯繫攜程，攜程聯繫酒店，酒店説沒人能修。行吧，大冬天的真的很冷。客房也沒有任何打掃。而且沒有主動發給我第二天的密碼，聯繫了攜程客服才給我發。但是那個密碼沒有被激活，所以導致我又被關在門外。入住兩晚被關在門外三次，酒店也沒有任何道歉和補償。非常垃圾！