Usuário convidado
10 de maio de 2024
Where to start. Hotel, grounds and rooms were spotlessly clean. Couldn't fault the food, was always lovely and a good selection each meal time. Can't comment on the other restaurants as didn't use them. Staff are a credit to this hotel, from housekeeping up to the supervisor's always polite always smiling and from what I saw looked like they were happy in their work. Pool area had plenty of beds and from what I saw no reserving of beds, although maybe time to upgrade beds around main pool, looks like beds have been upgraded around adult and children's pool. Animation team had only been with the hotel a few days but what a team, they were brilliant. Never had any issue with the lifts, we were on 8th floor. Our last few days there was a big conference and didn't have any issues with having to wait for lifts or to be served in any of the areas. I will mention this though and NO FAULT of hotels. The events company that organised this conference for a worldwide company had absolutely no organisational skills when it came to getting 600 plus people on numerous busses, it was a total shambles. They literally blocked the hotel lobby and the entrance. And I mean blocked, which ment holiday makers had to fight there way through. I did use the spa a couple of times, and was lovely, but, there was no price list or list to show what trea**ents were available you had to ask the spa receptionist. And no clear pricing either. All in all had a fab stay and would deffi lately recommend it, however, is it a 5 star hmm debatable, but, I will say this, hotel facilities, food and most deffinately staff are 5 star, without doubt. Rooms are very nice but the room I was in was no different to other 3 and 4 star hotels I've stayed in other than having the Complimentary toiletries and tea and coffee and stocked fridge, but that was because it was an all inclusive plus. I would say to any one, if your thinking about this hotel try it as I really don't understand the negative reviews it gets. Well done Akti Imperial and All your staff Thankyou.
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