Hawthorn Extended Stay by Wyndham Richardson

I was a nice hotel didn't like customer service

I needed to stay at a hotel with an oven in the room so I could bake items for a sales meeting. When I walked into the room a terrible odor punched me right in the face, hard. I tried to air out the room, but decided to go to target for air freshener and cleaning supplies. It was late and I couldn't find another hotel that had an oven on such short notice. When I got back to the room, the smell was angry, I battled it with febreeze and all purpose cleaner along with lysol disinfectant. It helped a bit, but I knew in the end I wouldn't win. The floor had visible dirt. I doubt it's been vacuumed. The kitchen had a sticky layer of old grease on everything. The curtains were off white at the top and quite brown by the time they reached the floor. They were also badly torn and tattered, a single safety pin more to add to the esthetic than for any practical purpose. By this time it was past 11pm, I pulled the sheets back out of morbid curiosity. Stains and long black hair greeted me. Deciding I didn't want a venereal disease, I placed the sheets back where they were, went to my truck and grabbed a moving blanket (at least I know where it's been). Wanting to take my mind off the state of the room. I set down the air freshener and picked up the remote to watch TV only to discover is was BYOB (bring your own batteries). I was a kid in the 90s, so I knew how to use a TV the old fashioned way. I set it to a random channel and watched YouTube on my phone until I fell asleep. The next morning I woke up fully clothed, which was at least efficient and stepped directly into my shoes so I didn't have to put my feet directly on the carpet. I have avoided ringworm my entire life and I wasn't going to risk breaking that steak. I got to work cleaning the oven and started baking bread for my sales meeting (the reason I needed an oven). Luckily I have extensive professional kitchen experience, so I know how to clean a stove. The top rack was broken and wouldn't stay in place, but at this point. I was surprised there were racks at all. I finished my tasks and got out of there as quickly as possible. I was lucky parking was a non issue, there must have been 4 other cars in the lot. I think word must have already gotten out about avoiding this hotel. Now I'm doing my part to let you know. You're going to look at the pictures and think "how bad could it really be" but there some things you really don't need to find out for yourself. Stay at your own risk.

Don't stay here. It is dirty, smelly, full of cockroaches. creepy!!! The first room they gave us had a haze of cigarette smoke. The check in gal said, "they all smell like that". I informed her we had a child with asthma so couldn't take the room. She moved us to another room that smelled but not like smoke. We had been on the road a long time so figured we could suffer through one night. We got into the room. It was dirty, burned out bulbs, missing drains from the sink and bathtub, then came the cockroaches. The breakfast was non-existent. The pool wasn't working, I could go on and on.

had multiple cockroaches in my room. Power outlet in kitchen area didn't work and there's no power outlet in the area where the desk was located

This hotel room smell..the walls is nasty. The refrigerator is old and had rust on it. The smell is the worst. Scared to sleep in the bed. This hotel needs to be shut down and tore down immediately. Do not waste your money

Site photos are very deceptive. Forget about the included breakfast, it doesn’t exist. Parking a truck is tricky and tight, bring your car instead. This is Texas, utilize that right to carry if you stay here.

Clean rooms and wonderful staff, they are very helpful in answering questions and solving problems quickly. Definitely a large room given the price, and good security on the grounds of the stay. I would highly recommend to any traveller looking for a safe haven.

This hotel is in a good location. The actual property should be fine -- rooms are large, things generally are working, but the management doesn't seem to care so it looks and feels like a pit. It would take very little effort to fix it but apparently they aren't motivate. Stay away until they clean up their act.

Walls covered in roaches having business meetings. The carpet was past nasty, I won’t even talk about customer service. They wanted to tell me I was gonna stay there and pay for a night. This place need to be shut down!!! Don’t waste your money, time, or possible health insurance you going to need after your stay