Quirk Hotel Richmond

We really loved the Quirk! High ceilings, comfy bed, great bathroom. The eclectic decor is super throughout the entire hotel. It was a former department store - still has the original wood floors even in the hallways and guest rooms. The artwork is so funny. It has a strong, environmental commitment and each floor has a reverse osmosis water bottle filler with ice cold water. It was in a great location, walking distance to wonderful restaurants and bars. There is a lovely upscale men’s consignment nearby called “It’s a Mans’s World”. Finally, the staff was super. Miles was our valet and he was very friendly and attentive. Drew at the front desk was great. She was very helpful with all our questions. Now we want to go to the Charlottesville Quirk!

This is one of the prettiest hotels I’ve ever stayed in- huge rooms, huge shower, nice thick towels. Rooms have lots of natural light yet good curtains to block light when resting. Nice noise machine in room, cute pink fridge, ample outlets, lots of drawers and hooks which I like. However- service was just OK. We requested extra pillows in room upon arrival- not done, had to ask again. No valet to actually help unload car and move car even tho we arrived at 4:30 pm and there was clearly a valet station- had to wrangle our six bags into the lobby (two steps down from street level) and onto a bag cart. We get into room and I make myself a cup of coffee- go to take a sip and…. Lipstick from previous guest all over rim of mug. When I called to have it exchanged, no apology, nothing. Just exchanged the mug. Breakfast service was quick but I wouldn’t say beryl friendly. Overall I’m glad we stayed here- the artist in me loved what they’ve done with the space, it’s a delight. But the service was lackluster at best.

Paid $500 for one night. After already giving valet parking attendant $20 tip, next time I get car he says: "you got something for me?" Architecture, decor, and view were good. Window sills were caked in dust, so was top of TV. Trash under bed and metal frame suppor for the vanity was rusty and dirty. Room was warm all night and mini-fridge was noisy. Very disappointed considering how much we paid.

As soon as we pulled up, Angel greeted us at our car. He was so helpful. Angel knows what customer service is about. And then we walked in the hotel. It was just lovely, absolutely lovely. And pink! The front desk girls were just so nice. And you have to go up to the rooftop bar at night. The view are stunning. We had a great time thank you.

Sherman, is a super nice man…responsive with getting my car. Polite and friendly attitude made him all the better! I appreciate his attentiveness and willingness to help. Also we enjoyed our stay at the Quirk. Cool hotel with an excellent vibe an responsive staff.

Ever heard of sound proofing? Well quirk hasn’t. The room was extremely loud as if there was a sheet of paper between each floor. Shame on them, charge upscale prices yet I can can’t sleep peacefully because it sounds like anyone above me is stepping right ontop of me. I wouldn’t bother with this hotel. Loud, not peaceful and too expensive.

The staff member Tyler is absolutely phenomenal! Professional & efficient service from start to finish. He pays attention to fine details and goes above and beyond. We love this hotel so much that we had to make a return. Between the service and overall decor/ ambiance you can’t go wrong! One of the best hotels in VA if not THE BEST!

Do not bother!! There’s no way this is a 4 star hotel. Room 610- floor sticky and room smells of bleach. Moldy caulk in sink. Towels are mismatched, gray, scratchy. Street noise is insane. Furniture sparse and uncomfortable. Room above us making so much noise. Phone in room doesn’t work- no one answers guest services. Sketchy neighborhood. Standing outside waiting for valet first morning, and an employee (she was wearing green staff Quirk Tshirt) car pulls up with loud rap blaring out windows, stench of **** spewing from her car. Watched her spray perfume on herself, get out, go in to work!! Opted not to get housekeeping (seems odd that they ask you if you want housekeeping at check in- covid is OVER) so needed to call for robe, fresh towels etc which never came so I had to go down to request in person. Won’t ever stay here again. It is almost as bad as The Graduate a few blocks away. Save your $$.

Based on the majority of hotel reviews and the initial text from Ivy the concierge after we booked, we were looking forward to our Quirk stay. Valet was great on arrival and departure and is a separate company from the hotel. The front desk staff seemed bored and didn’t offer any enthusiasm or even the wifi passcode. The double bed room was sparse. Beds are on platforms and mattresses slide around. While linens were clean, the floors were not and had sweetener wrappers, sequins and even a large sewing needle on the floor. Additionally, the lamps had bugs in them which you could see (see photo). Our room had terrible views of the AC roof units. The hotel was not full and I think they could have offered a better view room. As a travel industry professional, it is clear there is no management here and no staff training. Service was indifferent at best, incompetent at worst, punctuated by eyerolls and shrugs and no inclination towards customer service. When we told the hostess the concierge said we didn’t need a reservation for a dinner table, she kept putting together menus without looking at us and said, “Sorry, we can get you in at 9 pm.” (It was 5:15 pm when we asked.). We quickly called around to numerous nearby restaurants and were told no walk ins, and we had to be at a concert at 8 pm. When we asked the front desk to see a manager about other dining options, we pointed out Ivy gave us wrong info…at which time the manager told us Ivy is an AI bot! The manager didn’t help or direct staff to help us and said, “There are other restaurants in the area to check out. I suggest you walk around and find something,” and gave no further help. The following morning we went to get coffee at the bar. The barista was doing nothing, looking at his/her nails, and we stood there a full 5 minutes just to see if we would be acknowledged which never happened. We went across the street to Lift which was great and welcoming. We will not be back to Quirk and will advise others in the travel industry and our clients to avoid Quirk Richmond. Following COVID, we know good help is hard to find and there are lots of challenges. However, hotel owners and managers do themselves a disservice by not having good training programs and being present. Personal relationships and HUMAN connection are more critical than ever and paramount to a hotel’s success. I would recommend getting the valet to manage the hotel and Lift to take over the food & beverage, as that was the best experience we had. Based on the other reviews responses from the hotel, I’ll be interested to see if an AI bot or actual human responds to this review.