Patricia Egbe
20 de janeiro de 2025
I'm extremely disappointed with my experience at this hotel. I arrived at 3:00AM, but they wouldn't let me check in, even though I had paid for the room. They wanted me to pay for an extra night, which was 400 SAR. I ended up paying for that because I needed to rest. A night I ended up not enjoying it because I left the hotel on the 18th.
I didn't understand why they couldn't just let me into the room I paid for. Eventually, they put me in a suite as compensation me after I had paid the extra 400SAR , but I was still unhappy with their service.
The reception staff were unfriendly and unwelcoming. The hotel's facilities were also misleading - they advertised a swimming pool, spa, and massage room, which made me book for my stay at the hotel, but none of these were available. When I complained, they said these facilities were only available at their other branch. Why didn't they lodge me there knowing that I probably must have paid because of the facilities.
Overall, I was really disappointed with my stay. The hotel is beautiful, but the service is poor. I wouldn't recommend it to friends.
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