Hotel Garden

Second time in Rome I stayed for three days and here is my experience: What I liked: 1. Expensive purely residential area, quiet, away from tourist crowds, hilly and green ( Close to Villa Borghese) 2. Accommodation in a beautiful multistorey private villa with beautiful garden 3. Excellent hosts particularly Serena & Laura. Serena offered me a drink when I arrived and Laura arranged the airport taxi and a coffee 4. Super buffet breakfast ( quality and presentation) . One of the three days they offered my an omelette from the kitchen. 5. Room borderline spacious/just right. What I didnt like: 1.I believe I've been given the least privilage room which was No.10 at the semibasement facing the road side. 2.I've mentioned to the reception the reasons I felt like this and I substantiated my complain indicating the pictures in my booking. In the booking it has pictures from all rooms not from a particular room and I could see that there were more privilaged rooms with better decoration and better layout. 3. The reception advised me that I should request a better room in the booking prior to my arrival. 4. Bus 982 that is the only public transport connects accomodation with city centre is not reliable - never arrived whenever I needed it. 5. I love walking but be prepared to walk more than 2KM to reach Piazza Del Popolo or have a hefty amount of money to pay the Ubers. I'd defintely stayed again in this hotel if given a better room. Also, there is no lift so you have to carry your luggage ascending/descending the staircases