Tree Charme Parliament Boutique Hotel

Inicialmente fiquei um pouco decepcionado com o lugar quando cheguei lá. A entrada não era nada encantadora e a área de recepção também era uma pequena mesa adjacente ao portão principal da área de alimentação. O hotel alegou que tinha elevador, mas era do primeiro andar para cima. Para chegar ao primeiro andar havia uma enorme escadaria. No entanto, à medida que permaneci, o lugar cresceu em mim. A equipe foi prestativa em todas as ocasiões. arranjar um táxi, carregar minha mala para cima e descer novamente as escadas, guiando-me com as informações que pedi. O quarto tinha um tamanho decente e estava bem mobiliado. Embora o que vi nas fotos durante a reserva não seja o quarto que consegui. No entanto, era muito confortável. A comida era bem saborosa. Achei um pouco caro, mas acho que você paga pela localização, o que foi ótimo. Caminhei até a Fonte de Trevi, a Escadaria Espanhola e o Panteão.

Fiz uma reserva não reembolsável e, em 24 horas, adoeci e tentei cancelar. O hotel não se importou; eles insistiram na penalidade TOTAL, embora minha reserva de quarto só estivesse ativa por menos de 24 horas. Se você acha que há 1% de chance de qualquer uma das seguintes situações acontecer com você: 1) Doença, 2) Morte em sua família, 3) Voo cancelado, etc., você não deve reservar neste hotel. Eles não são pessoas compassivas e, portanto, "não-italianos". Acho que eles devem estar realmente com dificuldades financeiras...eles estão procurando ganhar dinheiro de qualquer maneira que puderem, então seja muito cauteloso. Cuidado viajantes!!!! Anexei uma captura de tela da minha conversa com o hotel. Eles literalmente não se importam com nada além de cobrar a taxa do quarto. Provavelmente não consegui obter reembolso total da United Airlines e de outros hotéis em meu itinerário italiano. Melhor reservar diretamente com uma grande marca dos EUA como Marriott, Hyatt, Hilton.

Excellent service. Most kind and helpful staff. The location is perfect, quiet street only few minutes walk from Pantheon, Piazza Navona and Fontana Di Trevi. The room was nice and clean and we had most Wonderful time with my friend in Tree Charme.

We stayed here for about a week to sightsee in Rome, and the location is wonderful! Short walks to the Trevi Fountain and Pantheon, next to the Parliament. Check-in was smooth, they took our bags to the room even though we were a bit late due to flight delays. Our room (#14) was on the corner of the 2nd floor and was spacious without feeling vacant, and had two windows overlooking the street. We saw there was a lift but we never used it. Note, that this hotel, like most in Rome (and Rome itself), has steps and our room location was not ADA-friendly, but this was not an issue for us. A misunderstanding with regard to servicing the room on one day - there is a button on the A/C controller that illuminates a Do-Not-Disturb light outside of the room; but otherwise, the servicing of the room was complete and clean. Included breakfast was an option we selected, and it was a great start to each day, with eggs, bacon, some pastries, coffee, and orange juice. Your room key enables/disables the lighting in the room (energy efficiency). Our room had two sinks and a bidet, in addition to the water closet and walk-in shower. Tip: pull out on the button to change the shower from hand-held to the rainwater showerhead. Another tip: the shower floor is VERY slippery when wet, so wear flip flops to keep good footing (suggest ownership install a grab bar?). Also, bring your own washcloth or shower mitt; while towels are plentiful, there was no washcloth provided. Many eateries nearby close around 9 or 10pm during the week, we found a place for pizza that was open until 11pm on a Friday. Plenty of other restaurant options within a 10-minute walk, as well as shopping and gelato. Easy to call for a taxi. Laundry service nearby, a charming grocery two doors down and a beauty salon next door. Streets in the area are skinny, like all others in the area, so watch for cars and cycles when walking. The neighborhood was quiet after about 10pm, but we did see people walking about well past midnight. We would stay here again!

The nightly room rate and hotel layout. For the nightly room rate to not have breakfast included is crazy, we stayed at a previous property only 5mins away and it was significantly cheaper and so much better. The room we were allocated for a family of 4 was very dark and flooring had so many levels, there were steps everywhere. Many times we had stubbed toes or someone tripped up, particularly at night when the lights are off and needing to get to the bathroom. Access to the hotel rooms are separate to the hotel reception you need venture back out onto the street and take a separate entrance. There’s also no lift, so unless you manage to acquire the help of a staff member it’s quite the hike up stairs with large suitcases. The hotel reception is tiny, barely existent and located in the restaurant, which is run by a separate company to that of the hotel which makes things a little confusing. Staff level of friendliness and helpfulness inconsistent, varied from great to very average. Some nights were louder than others could hear other guests opening and closing doors.

We were two couples visiting for a weekend break. Arrived evening! The “reception” was a high desk in the corner of smelly and dirty restaurant.! We were given two rooms and were told by a really rude receptionist that we were upgraded! A few seconds later the same man knocked at our room, we opened and he took our luggage saying he had made a mistake. He drove us to another room to another building, to a room three times smaller the one we were originally given and a window overlooking a service skylight!!! We complained, asked for the manager……nothing!!!! We left for another hotel. They kept our payment and did not refund anything!!! Not even the city tax!! WE STRONGLY RECOMENDE FOR GUESTS TO AVOID THIS HOTEL!!! MANAGEMENT AND STAFF ARE MOT CREDIBLE!!