Usuário convidado
4 de janeiro de 2023
This hotel is not a townhouse. It is a five-bedroom Condominium in one floor of an apartment, and each room has a tiny bathroom and shower. I do not call this townhouse. The condominium is one individual unit within a larger complex. The townhouse is a single-family house with a shared wall with the neighbors and has its structure of the home and the property's surrounding land. This false claim misrepresents the fact of calling this tiny room a townhouse. The room also had an awful smell and was very small, which could not meet any criteria of a hotel. Basically, it is more look like Airbnb, not a hotel. My fiancé and I did not feel safe staying there with four other strangers without any front desk. There was the other girl who booked another room in that apartment, and she also was from the US, and she was so scared to stay there as well, and she asked for my phone number to call me if something happened to her. We did not stay in the hotel for even 15 min, and we immediately left and got another hotel. I immediately notified the owner that we were not going to stay and left the property. They do not have an elevator or any entrance, and it was very hard to move our luggage to the upper floor. As soon as we arrived, the owner rushed us to pay the fee, and in less than 2 minutes, he left the location, and I could not even talk to him. I notified him immediately, and he told me I would contact ******* and would get back to you; he never did that and never refunded our money. It was a horrible experience, and I never recommend that to anyone. The level of customer service was horrible as well.
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