Hotel La Fenice

Clean and decent hotel in a very central location, but in a quiet street. Hotel has no reception which is a bit inconvenient, as you need to go around the corner to their sister hotel for check- in and check - out Air con functioned well Bathroom is spacious and renovated, shower with enough hot water and pressure. Besides the bathroom the hotel is a bit outdated,

Well where do I start… We arrived in the sweltering heat to be greeted with a sign on the front door that we had to go to another hotel, Hotel Concordia, to check in, as there is no staff at reception for Hotel Le Fenice. Upon receiving the keys to the property, Room 202, we made our way to the room and immediately smelt a strong odour of mould. There were mould stains on the ceiling with little flies around it. We turned the aircon on to try and get rid of the smell as the room felt very damp, but this appeared to make it worse. The aircon was on some sort of timer, which switched off every 5 minutes and sounded like a small jet engine when starting back up. The shower filled up water and took a while to drain, and due to slow drainage, the shower left dirt behind in the tray. The sink was cracked and looked very poor. The bed had a mattress topper on top, which was too big for the mattress, so when you slept on the edge it felt like you were going to slide off the bed. My partner and I were very itchy laying on the bed, which we were concerned about as we had previously read reviews about bed bugs. The Wifi does not work in the room, you need to go out into the hallway. Due to the strong odour of mould I could not sleep and spent most of the night/morning in the hotel foyer to get away from the room. I advised the hotel staff at Hotel Concordia the following day of the foul mould odour and everything else wrong with the room, and that we will be checking out as we have found alternate accomodation, to which the hotel staff said “ I’m sorry about your stay”. There was no offer to move into another room, nor was there any offer of a refund for the second night, or a partial refund for the first night. Do not stay at this property.

If you like service men walking into your room without notice, moldy food at the breakfast buffet and - to top it off- bed bugs, then this is the hotel for you! We really wanted to like this hotel after it was recommended to us. The location is excellent and the staff are so kind. That is the only positive thing I can say about our stay. The first hiccup was when three maintenance guys tried to come into our room without notice. We had gone back to our room to freshen up and because house cleaning had already come by, I didn't think to put the "Do Not Disturb' sign on the door. My bad because we got a shock when three guys opened our door and were about to come it to check out our air conditioner. Not really a big deal but it was weird. The biggest complaint is the bed bugs. Enough said. We're working with the hotel on a partial refund but this experience was just the worst. We met another family in the lobby who also had bed bugs in their room. The people who referred this hotel to us visited years ago and they had a really charming stay. When we're looking for places to stay, the location and cleanliness are our main concerns - we don't need anything posh or fancy - just a safe and clean place to sleep. I really hope this hotel can get the bed bug situation taken care of because it is really cute and, again, the staff were excellent.

In my experience the hotel and service are very poor, will not stay again. We had a room for 3 adults so they put a chair-bed that was very clumsy and stable (imagine sleeping on it ) . The mattress kept sliding down keeping me awake. There is nobody in reception , for anything you have to go to another hotel. I came back late from work and found that the cleaner left only 2 towels , no shampoo or toilet paper . I called reception at 11pm and was told to go to another hotel to sort it or tomorrow . Air conditioner didn’t work or literally didn’t work so was suffocating in the heat. Breakfast hardly any choices … And stairs is all stained and dirty. Shame as this hotel is in the amazing location !

To check in to the hotel you will need to go up the street and around to corner to another hotel, then walk back to Hotel La Fenice.... a bit tedious especially with luggage. Room was clean, but tiny. The breakfast is served on the rooftop, also a bit cramped and small but not too bad. Thankfully I was only staying for 1 night. Wi Fi was terrible and not reliable.

We booked for two nights this past week, with the free cancellations and also free bottle of sparkling wine & breakfast package. This hotel is not as described- the reception area was at another hotel a few blocks away. Our room phone was broken, making it challenging to communicate with the off-site reception. We also had to walk there to checkout in the dark at 4 am with luggage. We never received the sparking wine & were told housekeeping ‘forgot’ and that we could get it the next day (which we couldn't do bc we were flying out early). When we had to unexpectedly check out a day early they were unwilling to give us any refund or discount on the room despite the above. The upshot is that it was an easy walk to both Trevi Fountain and Spanish Steps. But, so are many other hotels.