Premier Inn London Romford (Mercury Gardens)

A recepcionista é super simpática. O quarto é limpo e arrumado, mas não parece muito bom em manutenção.

Pior hotel em que já fiquei. Fiquei aqui com colegas de trabalho e todos tivemos grandes problemas. Hotel sujo e degradado, o quarto cheirava a fumaça de cigarro, a roupa de cama estava manchada e coberta de pedaços pretos. O colega recebeu a chave de um quarto já ocupado, com hóspedes fumando pela janela. Não foi possível jantar à noite com a reserva lotada. Não foi possível preparar o café da manhã porque não estava disponível. Por favor evite.

O cheiro de merda nos corredores era absolutamente nojento, tão ruim que estava chegando ao nosso quarto e nossas roupas tinham um cheiro dele na manhã seguinte! Comi no beefeater a equipe foi impressionante, muito bom, mas a refeição não foi ótima! Também estava fechado no domingo, o que foi um pouco incômodo

Mais uma vez, nenhuma mesa disponível, apesar de ter uma oferta de refeição pré-reservada e nenhuma oferta para reservar uma mesa quando houver uma disponível. Este é um problema repetido. Nenhum chef no café da manhã. Apesar de pagar por uma refeição, apenas torradas ou café da manhã continental são oferecidos. Não é o ideal em um dia frio e úmido, quando você espera um café da manhã quente. Me ofereceram para dirigir até outra pousada de primeira linha para tomar café da manhã! Um reembolso pela oferta de refeição teria sido apropriado, mas não foi oferecido. Senti que o problema era minha culpa. improvável que eu retorne ou recomende o Premier Inn a colegas ou amigos com base nesta experiência.

Nothing wrong with hotel staff or food. The rooms however are unbearably hot. To the point you could barely get ready in them for a night out as you would be dripping with sweat 30 seconds after stepping out of the shower. I’ve been informed that if the hotel states there is no air con then there’s nothing they can do but having a flimsy fan blowing the hot air around the room is not a solution to the issue. We stayed on the highest floor in room 211 and the heat was 27.5 degrees every minute of the day even during the night when it’s cold outside. This made a very uncomfortable sleep for us both. Would not stay in a premier inn without air con again.

Room & bathroom were very clean. Room was airy with no street noise once the window was closed. The best thing about this stay was the bed, it was so comfortable, both of us slept as soundly as if we were in our own bed at home - I want one of these Premier Inn Silentnight mattresses.

Please be aware of this premier inn hotel it has changed, not as good as it has been in the past, the beds in the rooms are definitely smaller making sleeping uncomfortable, no extra couch in the double rooms now and the heater doesn’t always work, chair in room was old and needed a repair, no biscuits anymore with tea and coffee, takes at least 10 minutes to check in as it is slow

DO NOT park in the overflow car park, had our back window smashed and belongings stolen, another person told us the same thing had happened a week early to a van, yet no extra security taken. CCTV to that end is poor so chances of anything happening about it is slim.

Premier Inn on the east side of Romford Town Centre, just 10 minutes walk away from shops and transport facilities, is perfectly located enhanced by the free parking just requiring registration at reception for the entire stay. Large car park here, that usually fills up and becomes full towards the early evening, so get here early. There is an overflow car park at the parking exit, but the multitude of loose glass fragments laying on the ground is a red flag to parking there. The hotel would benefit from improved CCTV, lighting and patrols there to match the safety of the main car park. There is a large shopping mall and Asda located on the same road a few minutes away. The railway station is an easy short walk over from the town centre. We stayed 4 nights. Arrival after 3pm resulted in a 10 minute wait, pressing the provided buzzer twice, waiting for a member of staff. However, when they arrived, they were indeed friendly and efficient. We was allocated a ground floor room in their separate building located on the other side of the car park. I think we would have preferred a room on this side as it was convenient and quiet. The room was basic but functional. Clean. Very comfy bed and a 4 night perfect Premier Inn sleep. The shower and bathroom was modern and great, shower pressure was over bath and strong. The pillows were quite thin, but Premier Inn provide spare clean pillows from a sealed bag located in the room. However, our spare pillows smelt of sweat and were not sealed. A cleaning issue here. A walk over to reception quickly rectified this issue. No air conditioning here but the room was equipped with a large fan, helpful for the summer nights in Romford. If you would like your room cleaned, between nights, you need to ask reception before 1200 to request this service. We requested this at 0945 between the second and third night. We also reported the defective hair dryer. Neither was serviced and it was another visit to reception to request for between the third and fourth night. This was completed a day later with an apology for the faults here. The towels are fluffy and soft and despite some service failures, towels were always readily available from reception. The hotel is attached to the Liberty Bell Beefeater. We had both breakfast and dinner here without booking. Breakfast is al a carte for cooked options, with a good continental buffet. Staff very friendly, the food was top notch. All food was consistently fresh, perfectly cooked, including all the meats on the mixed grill. Lots of food options nearby in Romford but you cannot beat the convenience of the quality here just steps away from your room. Check out was quick and simple. Overall, sleep, comfort, food are indeed Premier. Cleaning and repair service not so Premier. Only park in the main car park if you can. If needed practically, we will be back to the Premier Inn Mercury Gardens.