City Express by Marriott Rosarito

Safe and quiet hotel The receptionist are all very friendly and helpful

When we got there, I had a real hard time opening the door. After I slide the key card light went green I turned the handle and pushed but nothing. It wasn't until I tried pushing harder that the door opened. We go in our room and it smelled, was dirty, no water and no towels. We decided to go out and eat something and report all of the above to the front desk on our way out; however, when I tried to close the door of our room it wouldn't close. I tried different ways to close it but only to find out that even when the door was closed, all you had to do is push the door and it would open. We felt so insecure living our belongings in our room. I reported it to the front desk and they assured me all of it was going to be taking care of. We came back and the door did not get fixed, still a smelly dirty room and no towels. We brought two beach towels and I used one to take a shower. When I got out of the shower I slipped and fell on the bathroom floor. I landed on my back, hit my head on the wall and hurt my left elbow on the floor. It was late, I was tired, in pain and I couldn't really move too much. My wife helped me to bed and gave me a massage and I felt asleep. The next day I reported everything above, but when we came back they only brought towels and they also put some towels on the bathroom floor. They did not clean nor got rid off the smell or fixed the door.

房間新淨企理，泊車後方便直達酒店，四周有齊所需要嘅舖頭，出去玩駕駛都不用20分鐘 到達沙灘及很多景點

再次入住酒店

THE worst ! As soon as we walked in our room it stunk like sewage If you decide to ignore my review make sure you bring your own toiletries The ones they provide are extremely low quality No soap bar, no wash clothes, towels are hard & rough on skin Good luck staying here We will NEVER come back

Excelentes instalaciones, me gustó el servicio de café 24/7 muy bueno, el desayuno, básico pero bueno también . Te incluye el estacionamiento, muy seguro. Cerca varios comercios doytoenes varias opciones de comida y para ir de compras..

Las instalaciones están cómodas ,pero el servicio de limpieza y la atención de recepción es PESIMA!! nunca atienden algo que como cliente necesitas, ni curitas tienen!! Estuve 3 días y a las justas sacaron la basura de la habitación, NO REGRESO

La persona del Front desck poco amable, las habitaciones es sucias, el aire acondicionado sn funcionar, a pesar de que lo reportamos, nunca lo arreglaron, solo había 2 toallas a pesar de que éramos 4, las almohadas eran pequeñas y duras, la cama dura e incómoda, las sillas manchadas, en el baño, no había repisa para poner el shampoo, la cortina de baño corta y se salía toda el agua de l regadera, el tapón del lavamanos estaba roto y se estancaba el agua, la plancha Tura agua, el vitro no sirve, lo único bueno es el desayuno, suficiente para empezar el día!! El personal no usa uniforme, así que tampoco no sabe uno a quien dirigirse si necesita algo, la máquina de hielo no sirve, La verdad estamos decepcionados, estuvimos hospedados hace 3 años y estaba mucho mejor que esta vez, no volvemos a regresar, nada recomendado!!