Avaliações do Awa Hotel

Resposta da propriedade: Thank you for taking the time to share your experience, and I sincerely apologize for the issues you encountered during your stay. I understand how disappointing it must have been to find a cockroach in your room and to look out onto an unkempt area. This is not the standard we aim to uphold.I’m glad to hear that your breakfast refund and the bond refund were processed; however, it’s concerning that the communication around your payment was unclear. I will address this with our team to ensure better clarity in the future.Your feedback is invaluable in helping us improve, and I’m truly sorry that we fell short of your expectations. We appreciate you bringing these matters to our attention and hope you might reconsider giving us another chance in the future.

Resposta da propriedade: Thank you for taking the time to share your feedback about your stay in room 214. I sincerely apologize for the discomfort you experienced with the beds and for the confusion regarding the gym and pool facilities. Your comfort and satisfaction are very important to us, and I understand how frustrating it must have been for your husband to have to sleep in a chair.I appreciate you bringing the discrepancy about the amenities to our attention. We will review the information provided online to ensure it accurately reflects our offerings.On a positive note, I'm glad to hear that you found the hotel clean and tidy, and that our staff members were friendly. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you and your family back for a more comfortable stay in the future.

Resposta da propriedade: Thank you for your wonderful review. We're thrilled to hear that you loved the room, enjoyed our convenient location, and found the staff friendly. It's also great to know the parking space met your needs. We look forward to welcoming you back in the future.

Resposta da propriedade: We're delighted to hear that you found the room nice and clean, and that you enjoyed the quietness despite being near the road. It's great to know the skyline view added to your experience. We hope to welcome you back for another peaceful stay.

Resposta da propriedade: Thank you for your feedback. We’re glad to hear you enjoyed our great location for activities. We hope to see you again soon.

Resposta da propriedade: Thank you for your feedback. We're delighted to hear you had a nice stay. We hope to welcome you back soon.

Resposta da propriedade: Thank you for your feedback. We're pleased to hear you enjoyed the cleanliness of the room and found our location convenient. However, we apologize that the omelette didn’t meet your expectations. We strive to offer a high standard in all our meals, and your comments will help us improve. We appreciate your input and hope to have the opportunity to welcome you back for a better experience.

Resposta da propriedade: Thank you for sharing your concerns, and I apologize for any confusion regarding the payment process. We strive to maintain transparency and security, and it’s clear we did not meet those expectations in your case.The request for your card’s expiration date and CCV was intended solely for verification purposes. However, I understand how this could be frustrating, especially for a tourist. Your safety and comfort are our top priorities, and I regret any anxiety this situation may have caused.I’m glad to hear that you found the hotel itself satisfactory. Your feedback is valuable, and we will use it to improve our communication and procedures. If you have any further questions or concerns, please feel free to reach out directly.

Resposta da propriedade: We’re glad to hear that you chose AWA for your stay and enjoyed the spacious room and the service from our front desk team. It's wonderful that you found the breakfast satisfying as well. We look forward to welcoming you back next time.

Resposta da propriedade: Thank you for your wonderful review. We're thrilled to hear that you enjoyed the spacious room and comfortable bed. It’s great to know you took advantage of the table tennis and pool ball rentals, and that our friendly staff made a positive impression. We’re glad you found our location convenient as well. We look forward to welcoming you back for another enjoyable stay.

Resposta da propriedade: We're delighted to hear that our staff provided a warm welcome, even during your late check-in. It's also great to know that you found the location convenient with nearby shops. We look forward to welcoming you back in the future.

Resposta da propriedade: Thank you for sharing your feedback. We're pleased to hear you enjoyed the service and the new rooms. We apologize for the lack of windows and that the breakfast didn’t meet your expectations. We'll work on ensuring the food is served hotter in the future. Your input helps us improve, and we hope to welcome you back for an even better experience.