Usuário convidado
11 de março de 2024
We go to St. Augustine just about every year for my birthday in December. We stayed here in December 2019 and I fell in love and could not wait to get back. We actually booked this stay in December 2022 to make sure we could get a room since my birthday is during the Nights of Lights festival. On Friday night, my girlfriend swore she felt drips of water on her face throughout the night - we chalked it up to her sleeping directly under the A/C vent. Worse than that, was the level of noise coming from the "cafe" directly behind the Inn...we were in room #13 (as you can see in my picture, makes no mention of noise from the neighboring cafe) and it was so unbelievably loud well up until midnight or later. No big deal - it eventually calmed down and we slept. We made mention of the music to Roseanna the next morning and commented on how surprised we were to which she replied "That music is going to be the death of me - it's supposed to stop at 11pm." Fast forward to around 4pm - my girlfriend went up to the room to take a nap and found the room to be incredibly warm. Turns out, the A/C unit went out it and it was 78 degrees in the upstairs hallway. We immediately brought it to the attention of staff downstairs, but I guess Agustin does not have standby maintenance to attend to their guests as it was not fixed or addressed at all. No big deal, we thought - we'll turn the ceiling fan on to keep air moving in the room. Fast forward to 10ish pm and we return from dinner and strolling around town to find our bed completely soaked. There was water steadily dripping from the ceiling fan and our entire bed was soaked, the floor was wet and water had literally flown onto the bathroom mirror - luckily, it missed our clothes and luggage. We call the emergency number immediately and Roseanna answered right away and sent housekeeping to come change out our bed. We obviously had to turn the ceiling fan off and it was still 76 degrees in the upstairs hallway, and she was unable to provide any sort of portable fan. She suggested opening the doors and windows and I had to remind her that the music was so unbearably loud that we were unable to do that. She was unable to move us to another room and with it being 10:30 on a Saturday night in St. Augustine, there was nowhere else for us to go. We contemplated driving home, but Roseanna stated that she would refund us for the stay Saturday night, so this made us feel better about staying for the night instead of taking the 3.5 hour drive home that late on a Saturday night. The music finally stopped around 12:30am (we have timestamped video of it restarting at around 11:30pm), so we attempted to open the door only to hear the sound of a bar fight in the parking lot behind us and the bars/restaurants tossing out beer bottle trash, so we had to close it again leaving us with no air circulation. Needless to say, we were utterly exhausted, frustrated, and most of all disappointed as I had been looking forward
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