Hotel Francis

HORRIBLE HORRIBLE HORRIBLE! I rated a 1 only because zero isn't an option. My family and I stayed at this hotel Aug. 23-25, 2024 and had a HORRIBLE EXPERIENCE! Our rooms had to be changed because the ones we received were not cleaned. The replacement rooms were not much better. They gave my 75 year old mother-in-law a room on the second story, yet they don't have an elevator. This hotel should be listed as a 1star motel because it was one disappointment after another during our weekend stay. For example, the bathroom ceiling had mold and mildew, there was a cockroach on the shower curtain, dead roach in the light fixture, the ironing board was so rusty it wouldn't open, no housekeeping or refreshed towels, etc. I made my complaints known to the staff only to get an 'I'm sorry, call manager Monday after 8am'. I WILL NEVER RECOMMEND or return to this hotel! I will definitely be contacting the manager and corporate office regarding my experience.

The staff is extraordinary, if you need anything they are quick to help. Rooms are clean. The pillows are fluffy. The pool was clean . Loved the pond with the geese and ducks. Has a complimentary breakfast. I highly recommend for just a couples get away or you can bring your family and pets. There are lots of attractions and good food just withing 5 to 10 min driving distance. The hotel is under new management and they are renovating. But it was still quiet and very relaxing.

Can’t say enough about the hospitality at The Hotel Francis! The staff is super friendly and so willing to accommodate…. We stayed 5 nights…. The kids loved the pool! The home cooked breakfast was delicious…. Grits, eggs, bacon or sausage and biscuits… Juices or coffee! Cereals if you’d like! The coffee selections were great! And we loved the waffle station! And those Southern Suppers were a big plus! We really enjoyed those evening meals at the hotel which gave us more time at the pool since we didn’t have to go out for evening dining…. Linda and LaKeisha did an outstanding job cooking spaghetti, red beens and rice, meat loaf…. Meals with sides and fixins’…. Dalila was so nice too at breakfast time…. All the employees did a really fine job! Cassandra, Frankie, Shannon and Marion did an exceptional job on the front end…. Very friendly staff…. Knowledgeable of the area... And they were always willing to accommodate! The location of the hotel is premium…. Nice and quiet! Close to the historic district and centrally located to eating places and shopping! The lake is very nice! The pool was nice and clean! The rooms need TLC, very dated (so I gave it 4 stars instead of 5) but I understand renovation is in the process…. It’s going to be nice to see this gem of a hotel get a face lift and I look forward to giving it 5 stars in the future!

On-site staff are the friendliest and most accommodating people. The breakfasts and suppers are always prepared perfectly. Unfortunately, the actual hotel, grounds, and rooms have a lot to be desired. The grounds are terrible, with a parking area that is eroding away, a waterfront area that is dirty and smelly, and a building that is completely unkempt and dirty. The rooms are no better. There are cigarette burns in the sheets, stains and holes on the walls, sticky floors and mold. Our room was so bad that we couldn’t keep our clothes inside as they were just constantly becoming damp. I struggled to breathe and sleep each night which ultimately lead to us leaving two nights early as I got sick. This was our third year coming to Francis and will most likely be our last as each room experience has just been worse. Your staff is an absolute charm and the only reason we came back again this year.

Really nice place and the price is cheaper than those brand name hotels. Really liked that the breakfast started at 5:30 so we had time to eat before going to work. My only complaint is that they can email me a link for a review but can’t email me a receipt.

Nice stay, staff very friendly and professional. Looks like the hotel is remodeling so that may be something to be considered. We are going to be in town in October for the Angola prison rodeo and will be staying here along with several friends.

Very friendly and efficient staff - room was clean and comfortable - on outside (walkways, parking lot) there is need for work BUT it's a beautiful setting - and the best room ever for the price we paid - if we need to stay in this area again, we will go there

New Management has made for a much better experience here. All of the staff is extremely nice and helpful. Shannon went out of her way to make sure we were comfortable and so did everyone else. Enjoyed breakfast every day and great suppers Thanks for everything

The southern style supper was great. Good situation near the plantations , downtown and the road. The AC make too much noise for the night. Heartely welcomed by the personal. Should come again for a next trip. Breakfast is good and we had choice.