Usuário convidado
14 de novembro de 2023
Read all the reviews and the fine print before booking with this St Louis hotel. If you have vision issues, you won’t see the fine print regarding cancellations with the “pay now” feature. They charge you 96% of the room rate if you cancel with them.My mistake costs me $115 of $120! While using my phone, I accidentally selected the day before vs the needed date of our trip. When I received my confirmation, I noticed my error. I immediately contacted OYO to correct the error. I told the rep that I wanted a Saturday booking, not a Friday booking. After 45 minutes and two conversations with the rep and supervisor, the OYO rep not only refused to refund the booking error they wanted me to also pay for the actual needed booking date. They would not simply correct the date!! So, my error cost me $115 even though I called them IMMEDIATELY after seeing the error. Needless to say, I didn’t book for my Saturday date and booked with another hotel. After reading the reviews about the St Louis location, I am glad this issue happened as the reviews were horrible.
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