Usuário convidado
1 de março de 2024
The most disappointing hotel experience. On the day of arrival, 27th December we didn’t had staff at the reception. When they arrived, none of them spoke fluent English, so it was difficult to communicate with them. They didn’t had the parking for the guest, so we had to search for a parking spot in the middle of the night around the hotel. We had to walk more than 15minutes from the parking spot until the hotel. The Wi-Fi is not good and the phone in the room didn’t work. Next day - 28th December, we tried to eat in the telemark restaurant (a restaurant of the hotel) and they said that it was fully booked with reservations from the hotel and outside of it, during the all week. We tried to book dinner in other restaurants but everything was fully booked. So without any options for eating, we had to order a take away pizza. It is not admissible that kind of situation, not having a restaurant in the hotel to support the guests. We complained about the lack of options for dinner and the hotel reception informed that there would be a restaurant available in the hotel (bar area), for the next days. Next day, when we arrived to dinner it was terrible! They didn’t have our reservation, they made us waiting 15minutes (after dinner booking time) because the restaurant was not ready. Bad organisation, lack of options to eat, staff disoriented. We asked for a fondue and it was disgusting we didn’t eat it, it was a pan with melted cheese and sliced pieces of bread. At the end of dinner, we asked to speak with the management because it was unacceptable what was served to dinner for a price 40€/person. A crazy lady - Flora Sades (one of the managers of the hotel) that was working in the dinner room, closed me and my boyfriend in a room and threatens to expel us from the hotel in the middle of the night. Stating that from the moment that we arrived at the hotel we were just complaining about everything. Since then it has been getting worse, the rooms have not been cleaned, towels have not been replaced. The maids disturbed the guests even with the- do not disturb sign on the door. The bedroom has a temperature that we cannot control, so we had cold in our room. The breakfast was really weak for 4star hotel, if I want a boiled egg I have to cook it, the fruit options were really poor only orange and limes, fruit salad, and sometimes we had a pineapple. For a ski hotel, where the breakfast is one of the most important meal, it was really poor. Bad bad experience!!!!! We payed a lot for that!!! And the staff is terrible with bad attitude with the guests. Only Mateus was the nicest member of the staff.
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