Best Western Plus Liverpool-Syracuse Inn Suites

Lovely room and brekfast with variety , bravontonkitchem staff and Chelsea, Michelle Rae ! We always choose poolmand jacuzzi sp this was great experience .room was very clean and comfy with microwave and hrstingbokate ideal for familly. We ll save location for US est coast trips.

We stay at The Best Western, in Liverpool, NY every year around the same time. Quality has suffered. No maintenance person works on the weekend. We had an issue with missing, expired lightbulbs. Breakfast was nothing special. Water was not hot enough for me. We will be seeking out another place to stay next year.

Bad management. Desk person was helpful but the grounds are trashed, a/c unit is unresponsive to the controls. The entrance near the handicap entrance is inoperative…exit only. The “fix” is to block the door from closing. See pics. Tough to believe nobody has reported these issues before this.

The room smelled urine and humidity. This hotel accepts pets and its look like housekeeping is not appropriate isn't it? Breakfast was very basic. Few choices and poor quality food. Cofee was cheap didn't taste good. With only one chair in our room, the second person has to sit on sonething else.

This hotel was conveniently located for my travel needs. It was acceptable in most regards, but not exemplary. Complimentary breakfast is basic, and some days needed improvements to quality. There is no housekeeping service if your stay is between 2 and 5 days. They will replace towels and empty garbage only if requested ahead of time. They will not clean the room or make the bed etc. On the second day of my four days stay, I found that my key no longer worked, and I had been checked out of the hotel despite my reservation being accurate. Hotels have gotten more and more expensive and yet amenities don't return to pre-pandemic standards in some hotel chains. Best Western seems to be one of those chains. I recommend other hotels in this area over this one.

Even if you are not a light sleeper, you may need to bring earplugs. Located very close to I-90, I had quite a bit of road noise listening to cars and trucks whiz down the highway all night. Unfortunately, there was an even worse noise problem from the guests next door. Somehow, the footfalls of the kids running around were felt in my room, and every time they closed their room door, my bed actually shook. It's hard to fault the hotel for guests' activity, but I would recommend they invest in more soundproofing. The bed was comfortable, but I did not get a good night sleep either of the two nights during my stay. The shower took a long time to get hot. I stayed Friday to Sunday. Guests using the pool left a lot of water on the floor to/from the lobby. It didn't appear there was enough staff to clean it up. There was definitely a slip & fall hazard. The public areas left a bit to be desired, but my room was clean, spacious, and recently renovated. No clock in the room. No microwave in the room. Toiletries were limited -- no lotion. My room key did not work the second night, and the front desk agent fixed it without any explanation as if this was normal. There was an connection error to print my boarding pass in the lobby, and the front desk staff wasn't interested in or didn't know how to resolve the error, but he did offer to print it for me at the desk if i emailed it to him. The breakfast area was tidy and everything was decently presented. The food was no better than any other budget hotel. The coffee was good. I booked this hotel because the price was relatively low. Not sure if I would stay there again.

I used this hotel pre pandemic. They have let the place get rundown and have cut corners The breakfast is very poor and coffee very weak No disinfectant wipes to clean machines in the exercise room The check in person did not give me the wifi information when I checked in , but told me to come back down to get it

don’t do it.. sleep in your car first . loads of bugs all over the room. never cleaned and who know s when it was.. floors so dirty worried some bugs may be bed bugs . tried to check in at 330 told check in is at 4 and would have to pay extra to check in .. came back to an hour later and now had to wait an hour in line.. then key cards didn’t work again in line.. then got up early for breakfast nothing left at 730 am.. but found a great diner..

This hotel was dirty, broken items, no microwave and ants in the food area! Noisy and bad service and highly over priced!