Avaliações do Bolontiku Boutique Hotel & Spa

What a stunning property….. Located a boat ride away from the Isla Flores the hotel boat was so convenient to get you to the island. The food and drinks in the hotel were very nice and the service exceptional nothing was an issue. My only issue is there is literally nothing around the hotel at all it is a taxi or boat ride away. We stayed in the Villa what a great place spacious the amenities were fantastic (just not great for people who my struggle a little with walking)

The Villa was amazing! Great resort by the jungles of Tikal. Great customer service always responsive and kind. The food was great too along with the pool, water toys, and boat rides. Loved the golf cart rides to get around too. Great for couples and families but highly recommend the Villa.

This was our favorite place we stayed on our two week trip through Guatemala . The staff were friendly and helpful . The hotel was clean, organized, and well run. We loved taking the boat back and forth to Flores, using the kayaks, and it was nice to have a few items for kids on the menu!

Disappointing. The lake view room we booked was unavailable when we checked in so we were down graded to a garden view room. No compensation or part refund was offered until we demanded it. Customer service was lacking, which seems to be a common theme in other reviews.9 Breakfast is served late 7:15 and we had tour booked through the hotel at 7am, so a packed breakfast was provided for us to take. It was terrible and not an adequate substitute for breakfast at the hotel. That aside it is a beautiful hotel, rooms and en-suite bathrooms are very comfortable. Lake swimming and kayaks were good fun. And the boat transfer from Flores was seamless and efficient.

The hotel is in a beautiful location with gorgeous rooms but suffers from serious service issues due to untrained staff. If they had marketed themselves as a three-star hotel I would have been totally ok with everything but a 5 star hotel comes with certain basic expectations. The staff doesn’t seem to understand basic customer service, and many don’t speak English, making it difficult for non-Spanish-speaking guests to communicate. I got the feeling the whole staff is new? Luckily being from Costa Rica, we do speak Spanish but it didn't help much as the menu translations were confusing—one dish described as “tagliatelle with shrimp” in English was listed as “seashell pasta with seafood” in Spanish. I confirmed with the waiter that it would be shrimp only due to my mussel allergy, but after a 40-minute wait, I was served seafood with mussels. The waiter didn't understand the mistake or the inconvenience of having to send back my meal and wait longer while my husband ate alone. Room service was also disappointing: breakfast arrived cold and 45 minutes late, without cups for the tea. so they had to go back and forward for another 15 minutes wait (even though the restaurant is very close) Again, there was no apology or acknowledgment. On another night, multiple items we ordered weren’t even available. Every encounter with the staff felt indifferent as if they didn’t care about guest experience. When I ordered a whole grain sandwich and it arrived on white bread, the staff didn’t acknowledge the mistake or see any issue with it. I wouldn't have ordered it if I knew it was going to be white bread. The menu is more like a suggestion of what you might get. I spoke to the managerJavier, who did give an apology but then did nothing to address our concerns. No fixes or goodwill were offered—something as simple as placing a flower from the garden with an apology note in our room, offering a complimentary cocktail, or a promise to improve. Instead, issues continued to pile up. At our last breakfast, we waited 30 minutes for a bowl of yogurt and eggs, despite only one other table being occupied. When I asked Javier to check with the kitchen, he didn’t apologize or say, “Let me get right on it.” During checkout, he simply handed over the bill without acknowledging our complaints, offering thanks, or wishing us safe travels. Even the boat staff seemed unhappy and unwelcoming as they never smile or greeted you. They left us at the dock with instructions to wait on the curb for a car to the airport, without telling us the car type or driver’s name, making us feel abandoned.The lack of training and hospitality left a negative mark on our stay, making it clear that proper customer service is missing here. This is supposed to be a 5 star hotel. They have a very long way to go. Very disappointing.

From the seamless pickup at the airport to the lovely ride across the lake and greeting at the dock with a fruit drink the visit was fabulous. The staff and our room were wonderful. Our room had a lovely view with a lovely balcony over the jungle, a wonderful firm bed, with lots of room and a super rainforest shower and outdoor mush Jacuzzi tub. The staff were friendly, helpful, the free boat across the lake was fast and frequent enough for a visit to Isla Flores. It was truly a magical visit.

Beautiful place, excellent food and service! The staff is very friendly, they recommend & find a solution for everything. The food is amazing, try the shrimp ceviche. Perfect for enjoying a weekend, travel around Flores, Tikal. Would definitely come back!

Enjoyed our stay here even though it was short, The room was excellent The service was fantastic.This was the best experience. Highly recommends, we will be back. Everything was amazing, thank guys for the great customers service. See you next time.

Simply excellent and beautiful boutique hotel if you're in need of some peaceful pampering! From the service of Rebeca and team to the attention to small details, such as the seamless transfers between reception and your room, L'Occitane products in your shower and serving you a glass of iced water each time you return by boat. Keep in mind that this is an option for those looking for a quiet, relaxing stay around the lake, in a jungle setting and away from the bustle of Flores (I visited during Semana Santa and I was beyond happy with my choice as the island was having non-stop parties in the streets). If you just want to read, swim, chill in a hammock, then this is perfect for you. If you want a base to explore Peten and access to food variety (esp. vegetarian/vegan options), then I would suggest staying on the island itself. The hotel offers private boat transfers to/from Flores at selected times at no cost (otherwise it's $25 per trip): departure from hotel 7am/1pm/5pm, departure from Flores 1:30pm/5:30pm ("flexible" timings in some cases, so just make sure you coordinate with reception). Personally, I found it very convenient as I just wanted to spend one afternoon in Flores. The hotel also offers stand-up paddle, kayaks and has a short hiking trail and a beautiful high deck overlooking the lake, which is perfect for yoga with a view. And the restaurant is great - small menu with delicious items (don't miss out on the Ceviche Maya-Peruano). I would perhaps only suggest to play more relaxing, instrumental music rather than pop and old school tracks all day, so it matches the relaxing jungle vibe more, and to offer wine by the glass at a cheaper price, they only offer bottles.

First of all lets talk about the positives, you get picked up from Flores on a lovely boat that takes you across the bond to the hotel, as you get off the boat, they give you a drink, the check in area is near a bar and restaurant everything seems dreamy! Then you start to check in. the people at the check in desk photo copy your credit card along with your ID, they will have that on record forever now. I hope that's kept somewhere safe! Secondly I asked at checkin "where we can get our guide to pick us from to visit Tikal?" the front desk employees frowned and became hostile to say the least, they said: "you can use our guided tours" now their guided tour for one day costs close to $700 that's more than double than anyone else I spoke to charges. So I said I would rather use the guide I have, they said, well you have to find your own way as the travel agencies will not find this property! almost sounded like a joke. they were so hostile and rude from this point onwards it was almost comical. I told them that I am using a travel agency that was actually recommended by this hotel when I rang then up weeks ago, the woman at check in started to load the WhatsApp conversation and accessed me of lying. After that wonderful interaction, we went up to our room, they said if you need anything just call 0 as you need to be driven up to the room, it is on a steep hill in the jungle. When I got to the room, there was no phone or internet. I went back down to the unfriendly staff at checkin desk and they said your room doesn't come with a phone so just send us a whatspapp message, I explained that the room doesnt have internet, they said yes thats right you have a cheap room, cheap rooms dont come with a phone or internet, the room cieling was also stained and felt very old  Now I am not saying don't stay there but if you do make sure you get their best room, I didnt see that room because I was obviously too cheap to get a real room. Also make sure you pay for their guided tours otherwise you will border line spat on. 

I decided to return to this wonderful resort for another week. As with my visit last year, the staff was both welcoming and very hospitable. Despite an off and on rainy week, I still enjoyed the nice pool, kayaks, walking trail, nice lake view from my well appointed casita The included breakfasts were delicious - I recommend the pancakes and fruit plate. This resort is close to the towns of Flores & San Andres, and the shuttle boats (launches) are always available to transport guests for a small fee to these fun little towns loaded with interesting shops & restaurants. A visit to the Cathedral at the top of the hill in Flores is fun as is walking around the small community square nearby. Just two blocks down the hill is a hidden gem called "Delirio" where visitors can enjoy freshly baked cookies, pies, and as of this writing, pumpkin frappes ! Be sure to make a stop and have a treat. The Bolontiku Hotel is the perfect place to begin your visit to Flores & surrounding Mayan sites, and the ideal spot to end your day as you return to this peaceful & Tranquil resort. Special thanks to managers Rebeca & Bryan for making my return visit so enjoyable. I had a wonderful visit ! Tio Bob.

Once in a lifetime family holiday. This hotel is absolutely magical, cannot fault in any ways. The complimentary boat trip to the hotel is a great start to your stay. You are welcomed with a drink, bread to feed the fish and a complimentary mini massage. A buggy takes you to your room. We stayed in a family room (no 9) with an amazing open style bathroom with sunken jacuzzi and large rain shower, 2 wonderfully comfortable king size beds and a large balcony with comfy chairs, table and wonderful view of the jungle with the lake and pool peeking through. It was great to wake up in the morning to the bird chorus and the occasional howler monkey. Breakfast was delicious so recommend including this in your stay. Above the lake is a fabulous raised balcony nestled in the trees with the best views, and down by the lake a gorgeous sofa area to relax and watch the sunrise. Would def recommend getting up to see sunrise over the lake. We did it both mornings followed by a sunlit swim out to the floating decking on the lake. Paddle boards and kayaks are also complimentary and a good way to see sunset on the lake. The hotel organised a tour to the Mayan temples in Tikal which was fantastic and well worth the money. Nothing is too much trouble at this beautiful hotel. Really hope to visit again one day. Highly recommend!

Wonderful Place! Great Experience! Excellent service! This is a Getaway Haven! Perfect for couples or family! From the arrival to the Departure we felt we had been treated absolutely with the Best of care! Above all our expectations!

My girlfriend and I spent 3 WONDERFUL days at the hotel, the experience was worth the trip to Guatemala in itself. Since we first arrived at the property, enjoying a magical boat ride and a sunset we’ll never forget we realized that Bolontiku will hold a place in our hearts for ever. The hotel staff was amazing, super caring and always accommodating to our needs, the food was truly wonderful the chef and his team did an outstanding job. All in all, a truly incredible experience in a UNIQUE location. Will recommend it to friends and family and hope to be able to return one day. THANK YOU Bolontiku!