Usuário convidado
25 de junho de 2023
This is the first time that my wife and I traveled to Nicaragua so I did some homework to create our itinerary. We made reservations with confidence that the pictures, amenities and services at Hotel Alcazar were what we where looking for. We got there Friday afternoon and went to the front desk to check in. There was no staff at the desk or in the Hotel except a security person who was not very friendly or knowledgeable. The lobby was outdated, not appealing, and you can tell that the images on their web site where from a very long time ago. The web page featured a bar, and the bar was just a façade, completely empty, not open and no staff. The outdoor pool was tiny (more like a jacuzzi ) and the surroundings unappealing/outdated. We lugged the baggage up to the 3rd floor, entered our room and it was a total downer. Very outdated, dark and dingy. They claim on their website that they provide "toiletries" yeah, one small bar of soap! oh yeah, they claim on their website that they have a spa service, on site spa, no spa at all. We spent the night as our driver had already left and hardly got any sleep due to the party bars open till the wee hours and the noise was unbearable. No sleep to speak of (this is the only reality posted on there website) By the way, in the middle of the night, We got thirsty, I went down to the lobby there was no water available or even a machine to get a bottle of water that I could get/ or purchase. I had to walk across the street/under the rain and buy the bottle of water The next day, we where up and about very early due to the lack of sleep and ventured into town. Also a disappointing experience, very dirty surroundings. Very far off from the postings about this area. We decided to leave this terrible hotel/area, as we where waiting for our driver we started the checkout process and requested a refund except the night we slept there and they would not cooperate with us stating that we had to pay the night we stayed as well as the rest of the time. When we stated all of the misleading images of the facility and falsehoods on having a bar and spa, or even drinking water within reach. Alfredo/front desk paid no attention at all stuck to their confusing cancelation policies completely ignoring the false advertisement on their web page about the hotel and their false amenities and we where charged all 5 nights! Disappointing and even depressing experience. No way to start a vacation! Vacationers Be Ware of the false images/ on site amenities of Hotel Alcazar in San Juan Del Sur Nicaragua!!! Luckily we found Tree Casa Hotel and had a great experience!
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