Comfort Inn & Suites San Marcos

Everything was fine, no problems but nothing exceptional

房間安排的一樓，地毯顏色有些暗陳，衞浴顯陳舊，好在餐食還不錯，也貼心地設定了電腦和打印機供客人使用。

Checked in and the room smelled awful. Humid, moldy, I thought it would make us sick to stay here. The manager would not let us out of our prepaid reservation. We tried five different rooms and they were all the same. Also, the tub had not been cleaned.

It's not a hotel if you can't provide hot water to your customers. We had lukewarm water coming out of the shower and sink. The toilet in the bathroom wasn't secured properly and rocks. The A/C unit was loud and noisy. If they're washing sheets and towels in lukewarm water then it isn't sanitary. Same with preparing the food for breakfast.

Our visit to this hotel was DEPLORABLE. My son and I traveled to San Marcos for a college tour 11/2 – 11/4 and checked into this hotel. That night, right after my son fell asleep, I started finding roaches on my bed. When one crawled across my ARM, I freaked and tore the bed apart. There were more roaches under my pillows! Went to the bathroom to wash my hands and turned on the lights to find roaches EVERYWHERE! At least a dozen on the bathroom counter, some crawling around inside my son’s toiletries bag. I’d had enough. I woke up my son, we packed our bags, and went to the front desk. We were moved to a higher floor. My only other options were to check into another hotel in the middle of the night or sleep in our car if our new room wasn’t better. We were given a room on the 4th floor. The room seemed nicer but I still spent time looking for roaches before I could sleep. On our 2nd/final night, it was late and I was on my bed when another roach crawled across my arm AGAIN! I tore apart the bed and didn’t see any more. After not finding any more roaches, I put myself into a Melatonin coma so I could sleep. We of course skipped the free breakfast and checked out the next morning ASAP. During our stay, I made multiple attempts to speak with the day manager. Either she was (conveniently) gone or too busy and she never returned our messages. My advice: DO NOT STAY HERE. This place should NOT be allowed to rent hotel rooms to ppl.

My wife and I booked 3 nights from 12/24/22 through 12/27/22. We intended to spend the Christmas holidays with our grandchildren in New Braunfeld. We arrived the afternoon of the 24th and got all checked in. Everything seemed to go well. When we settled into our room we discovered half of the light bulbs were missing and the bulbs that were in place were unscrewed. All appliances were unplugged. When we awoke Christmas morning, we discovered our coffee maker did not work properly. We called the front desk to get a replacement and we were hung up on. Assuming this was by accident, I went down to ask for a new one, I was told there is coffee in the lobby and they would see if they could find us one that day. When I got back to the room, my wife had roaches coming out of the hair dryer. I then canceled the remaining 2 nights. (Although we asked, we were not refunded for the first night.) We packed up and left that morning and booked the remaining 2 nights at the New Braunfels Comfort Inn. (A MUCH BETTER CHOICE). I would not recommend this Comfort Inn hotel to anyone.

’ve been trying to get someone from management to talk to me for 5 days. Someone had drawn large graffiti pictures using invisible glow in the dark paint on the bedroom wall. The room was poorly cleaned and maintained. Dirty bathroom sink area and piles of dirt in the corners by the door. There was a broken wall light fixture missing the globe and had the filament exposed. A definite hazard. This room was a disaster and at least part of the problems were known. Unbelievable experience. Stay away.

I stayed 2 nights at this place. The town was sold out for Parent's weekend and this certainly was not by choice. The room reeked of stale smoke, the tub and shower head were lined with mildew. The housekeeper sprayed our room to try and get rid of the smell. She informed me that I was booked to stay in a different room but for some reason we were on a floor usually reserved for construction workers. There were big chunks of pain missing on all the wall and above the air conditioning unit. When I called to request another room I was told we could not move. I showed the manager 7-8 pictures I took of our room. She told me she could not adjust the $200.00 a night rate we were being charged. She told me to email the owner named "Kay." I sent Kay the pictures and my complaints and told her I wanted to give her another chance to make things right. She will not return my calls or email. The grounds are covered with dead landscaping and trash. The carpet in the hallways looks as though it has not been vacuumed in days. It did not bother any employees that we were unhappy. No apologies. NOTHING.