Jai-Jai G
31 de janeiro de 2024
The staff was very friendly and nice, the food at the bar was good depending on what you ordered. And Free Coffee/Water at the outside bar. But.. Don't waste your money. I would never stay at this resort again. The room alone was just not acceptable. The outlets in some places did not work/one little table for both beds, double occupancy. One towel and one roll of toilet paper, that we had to ask for towels and TP every single day. Staff was reluctant to give us fresh beach towels and bath towels on a daily basis. So many cracks in the room. The shower was full of hair when I checked in and the shower drain is lower than the tile, so I tripped in there and told the Manager about it. All they did was clean the hair out of the drain that day. That shower is an accident waiting to happen. Floor in the rooms was not cleaned enough for my standards. And I am in healthcare. We were promised an Ocean View, what we got was a corner end unit, so when you open the door you saw the room outside across from you. The manager said well, if you turn your head right, there's the Ocean. unacceptable. The outside of our room by the pool was dangerously slippery if it rained, that you had to be very careful when walking so as not to slip. The outside bar/huts was really adorable, except for some tables were rusted and several nails sticking out of post or on the dock, that one lady had a nail go thru her foot, so I played Nurse that day since most of us talked and knew what we did for a living. Getting off the dock into our boat excursions was another issue. not a safe dock and very dangerous. We were told it was a swimming area and unfortunately not even close. We had to walk down to another resort to get into the ocean. We were not told about using the free kayaks/paddle boards until the last day and I was livid, since I kayak in my town. This place could really be an adorable boutique hotel if someone had the money and incentive. Sad to say, Hotel -1 Staff 4 I hav enever been so disappointed on a vacation before.
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