Trouville Hotel

The hotel is very tired dingy the rooms quit small with some showers over the bath which makes it very dangerous for older people. The food we found was disgusting overcooked vegetables tough meat dishes and the fish which was supposed to be poached was like cardboard French onion soup was pale tasteless and greasy. We were reprimanded for being 10 min late by a very rude waitress and told we were not allowed starters because we were late even though there were guests arriving after we sat down. Would highly recommend you not to use this hotel, Also the lift broke down which meant climbing four quite steep staircases a terrible experience never to be repeated

The hotel obviously relies on coach party groups. We were a member of such a group. Dining room management let the hotel down. Tables were crammed in with the backs of chairs touching the chairs of the tables behind. Diners had to take their seats in sequence because there was no space to pass. The waiters delivered food to the end of the row of tables and plates had to be passed hand-to-hand along the row. In a way this was nostalgic to me and reminded me of the 1960's school dinners. Butlins holiday camp, and the army in Aldershot. An obvious solution is to copy what is done on cruise ships. Have two sittings, say 6.00pm and 8.00pm. The room was comfortable and bathroom good. The single small lift could not really cope with the large number of elderly and infirm guests.

Not equipped for disabled people. Mobility aids had to be left in reception, we not allowed any further into hotel. 2 of the receptionists spoke to customers like they were dirt for example when asked a question about the room for the second time replied “I’m busy ask elsewhere” Room very very small and lacked draw space, unfinished with covers missing, no handle inside shower and could only get to en-suite by walking side wards between bed and half finished wardrobe. Lack of enough hangers in wardrobe, only 2 complete rest broken or missing. Carpet had burns on and a stain, when reported was told don’t worry we will not accuse you of doing it, but, nothing done. Showerleaked Breakfast queues were dreadful due to buffet placing and too many tables packed in to the dinning room Not able to receive internet in room despite reporting twice and being told no problem, however a staff member told me a previous visitor had already reported the same problem

I have just returned from a coach holiday staying at the Trouville Hotel, Sandown, Isle of Wight. Our room had an unbroken sea view. The room was clean and serviced each day by very pleasant housekeeping staff. Beds were very comfortable. The food was probably the best I have had in a hotel. We chose the full English option each day for breakfast, but there was also a good selection of cereals and juices. Dinner consisted of 3 courses with ample choice and the portions were generous. The staff were all helpful and went out of their way to make our holiday memorable. We were greeted with tea and coffee on our arrival and were told by a member of the bar staff that it was his job to make sure that our holiday was special. I thoroughly recommend the Trouville Hotel on the seafront at Sandown, Isle of Wight.

The room, food, location and staff were all excellent. This is a great hotel which I am happy to recommend to others. The staff are very friendly and efficient and there was a good choice of food and even entertainment in the evenings. Great stay - thank you!

Room, food, temperature, location and staff all excellent. One issue with the shower fixed immediately. Altogether a great hotel which I am happy to recommend to others. The staff are very friendly and efficient and there was a good choice of food. Breakfast served at the table was a refreshing change.

Trouville Hotel My report for Tripadvisor Overall impression This hotel has had a massive refurb since my last visit many years ago and I was looking forward to seeing the difference…wow ..what a pleasant surprise. The Trouville Hotel, Sandown, IOW should now be on everyone’s list as the ‘place to go’ It is fabulous and here is why….let’s take each area in turn… 1 Reception…all smiles and friendly welcome await…not so sure about the wait for room allocation at 3 pm…surely some if not most rooms will be ready well before and a little planning will eliminate the awful situation of the reception , lounge and surrounding areas being bunged up with guests and their luggage awaiting room allocation ….My only criticism 2. Room…our room with beautiful sea view was excellent. Bright, clean and spacious. The bed extremely comfy. I’m disabled with walking difficulty so concerned about leaving my scooter in reception but no worries …got room 106 first floor adjacent to the lift so minimal travel plus no noise from lift at night. 3. Restaurant..meals turned out to be a most pleasant experience with super waiter service by Ian etc and excellent cuisine with a wide choice…3 course multi choice dinner and a good breakfast menu. The restaurant was busy and quite crowded for a large group but spacious enough and very adequately serviced by excellent experienced staff the food being hot and swiftly brought to our table. 4. Bar / lounge the hotel provides a large and comfortable lounge area with sea views ideal for relaxing with friends, enjoying a drink and simply taking it easy. The bar is well stocked providing various beverages at a very reasonable cost plus an excellent light lunch menue. 5. Facilities…the hotel boasts a fine games room on the first floor for short mat bowls, pool, etc. large dance floor which provided for a great line dance weekend. The lift though small was never a problem..no long waits for me etc. For disabled folk like me with a scooter or wheelchair there is a convenient side entry so no access problems in that respect. 6. Conclusion..I am currently a guest here this weekend and it is like a breath of fresh air…I was here 25 years ago…line dancing..would you believe …it was awful. But now WOW what a transformation …accoustically it’s bright clean decor is quite refreshing and a delight….you really deserve 5 stars but I’m docking 1 for the totally unnecessary reception mess. Other hotels I’ve been to say rooms at 3pm but manage to start allocating much earlier to clear congestion of waiting guests. 7. Finally would I come here again..of course I would, enjoyed every moment thank you The Trouville Hotel, management and staff you really did the extra mile for me.⭐️⭐️⭐️⭐️

We travelled on the Johnson coach holiday to this Hotel The Trouville on the sea front . We had an amazing holiday here with excellent hard working staff who made our holiday a treat . Excellent food with good choices each day …well done chef 🧑‍🍳….we were never left waiting to be served , such hard working staff and a credit to you . Room very clean each day …beds comfortable , slept very well every night . We can highly recommend this Hotel and will continue to do so …Kind regards Mr & Mrs P Cartwright ⛴️👏👏👏

Overall very clean. The process to book in as a group booking is a joke. The queue for breakfast is awful. A few of the staff need training in manners, especially some of the bar staff, i certainly wouldn't employ them . The bar is closed before the time stated, when entertainment finishes they basically want to go home and hover around you. No entertainment on a Thursday evening. Mouldy cheese on my evening meal. Slow service meal times . Oh and if your late tpu are told you have to forget your starter meals are ok, nothing to brag about. No gravy offered with your evening meal. One lady asked ,to which she was told its on your meat. Although it was provided after. One of the entertainment rude.Fire doors wedged open, yesterday morning ( big no no) . And finally to the rude staff if you don't enjoy your job ,don't work in a establishment which involves good customer service.