Trouville Hotel by Compass Hospitality

The hotel is well situated in Sandown on the Isle of Wight and appear to cater mainly for coach parties. The room was clean and well presented on our arrival but that was the last time we saw a bath mat. The bed was made each day with the towels changed sometimes and the room was not ever vacuumed. There was a kettle and mugs with tea and coffee available which is always a plus point. Breakfast was cereals, juice and porrige to help yourself and then tea and coffee ordered at the table where you then placed your order for eggs, full english or kippers with any combination accomodated. The bacon on our first day was dried and only slightly improved during our stay. The eggs also tended to be cooked hard although my poached eggs were not too bad. Dinner was a different selection each day and it appeared to be a selection of pretty tastless pre-prepared foods but vegetables came seperately and were generally a nice selection. Needless to say we were not bowled over by the Compass Hospitality Ownership and when I overheard staff speaking. they were not happy either which perhaps reflected in their interest .

This was a 'Turkey and Tinsel' type short break and was very enjoyable. Reception was very efficient. Reception area was clean and welcoming. Our bags were taken to our rooms. Tea and biscuits and a welcome information talk on arrival. Rooms were warm and clean. Beds were soft. We were first floor with an amazing sea view. Insulation was good, no noise from other rooms. There was a TV, good lighting and tea coffee facilities. Nice clean bathroom and good shower/bath. Breakfast and dinner were very good with prompt polite and friendly staff. There is a good hotel bar and lounge area. Evening entertainment in the 'ballroom' was enjoyable with good singers Tuesday Wednesday and Thursday. For them , the audience was probably a bit unresponsive but they were entertaining and professional. The esplanade further down is quite dilapidated with a burned out and vandalised Ocean Hotel and other similar buildings. The Trouville is close to the pier where there is a nice bar called Scruffy Jack's. Best (only) nearby pubs are the Castle in Fitzroy Street and The Comical in St.John's Road off the High Street. In the High Street is the Old Corner Bank with a reputable restaurant. The Pier is closed till Spring. Good place for walkers. I went east along the front and up to the fort and then along to the Yarborough monument. West took me along the esplanade to Shanklin. Bus service is very good and stops are very close to the hotel . Easy buses west to Shanklin and Ventnor . Enjoyable stay at the Trouville. They are very good at what they do.

Not equipped for disabled people. Mobility aids had to be left in reception, we not allowed any further into hotel. 2 of the receptionists spoke to customers like they were dirt for example when asked a question about the room for the second time replied “I’m busy ask elsewhere” Room very very small and lacked draw space, unfinished with covers missing, no handle inside shower and could only get to en-suite by walking side wards between bed and half finished wardrobe. Lack of enough hangers in wardrobe, only 2 complete rest broken or missing. Carpet had burns on and a stain, when reported was told don’t worry we will not accuse you of doing it, but, nothing done. Showerleaked Breakfast queues were dreadful due to buffet placing and too many tables packed in to the dinning room Not able to receive internet in room despite reporting twice and being told no problem, however a staff member told me a previous visitor had already reported the same problem

I have just returned from a coach holiday staying at the Trouville Hotel, Sandown, Isle of Wight. Our room had an unbroken sea view. The room was clean and serviced each day by very pleasant housekeeping staff. Beds were very comfortable. The food was probably the best I have had in a hotel. We chose the full English option each day for breakfast, but there was also a good selection of cereals and juices. Dinner consisted of 3 courses with ample choice and the portions were generous. The staff were all helpful and went out of their way to make our holiday memorable. We were greeted with tea and coffee on our arrival and were told by a member of the bar staff that it was his job to make sure that our holiday was special. I thoroughly recommend the Trouville Hotel on the seafront at Sandown, Isle of Wight.

Room, food, temperature, location and staff all excellent. One issue with the shower fixed immediately. Altogether a great hotel which I am happy to recommend to others. The staff are very friendly and efficient and there was a good choice of food. Breakfast served at the table was a refreshing change.

Trouville Hotel My report for Tripadvisor Overall impression This hotel has had a massive refurb since my last visit many years ago and I was looking forward to seeing the difference…wow ..what a pleasant surprise. The Trouville Hotel, Sandown, IOW should now be on everyone’s list as the ‘place to go’ It is fabulous and here is why….let’s take each area in turn… 1 Reception…all smiles and friendly welcome await…not so sure about the wait for room allocation at 3 pm…surely some if not most rooms will be ready well before and a little planning will eliminate the awful situation of the reception , lounge and surrounding areas being bunged up with guests and their luggage awaiting room allocation ….My only criticism 2. Room…our room with beautiful sea view was excellent. Bright, clean and spacious. The bed extremely comfy. I’m disabled with walking difficulty so concerned about leaving my scooter in reception but no worries …got room 106 first floor adjacent to the lift so minimal travel plus no noise from lift at night. 3. Restaurant..meals turned out to be a most pleasant experience with super waiter service by Ian etc and excellent cuisine with a wide choice…3 course multi choice dinner and a good breakfast menu. The restaurant was busy and quite crowded for a large group but spacious enough and very adequately serviced by excellent experienced staff the food being hot and swiftly brought to our table. 4. Bar / lounge the hotel provides a large and comfortable lounge area with sea views ideal for relaxing with friends, enjoying a drink and simply taking it easy. The bar is well stocked providing various beverages at a very reasonable cost plus an excellent light lunch menue. 5. Facilities…the hotel boasts a fine games room on the first floor for short mat bowls, pool, etc. large dance floor which provided for a great line dance weekend. The lift though small was never a problem..no long waits for me etc. For disabled folk like me with a scooter or wheelchair there is a convenient side entry so no access problems in that respect. 6. Conclusion..I am currently a guest here this weekend and it is like a breath of fresh air…I was here 25 years ago…line dancing..would you believe …it was awful. But now WOW what a transformation …accoustically it’s bright clean decor is quite refreshing and a delight….you really deserve 5 stars but I’m docking 1 for the totally unnecessary reception mess. Other hotels I’ve been to say rooms at 3pm but manage to start allocating much earlier to clear congestion of waiting guests. 7. Finally would I come here again..of course I would, enjoyed every moment thank you The Trouville Hotel, management and staff you really did the extra mile for me.⭐️⭐️⭐️⭐️