Courtyard by Marriott Liuzhou Sanjiang

Great stay with good amenities. Location is a bit further from the city if you are wanting to stay away from the hustle and bustle of city life. Hotel is very comfy and bed is good. Car rental is a stone’s throw away. Recommended to stay. Amenities are good and new.

Secluded 5 star hotel with nice landscape. Restaurant food and breakfast is nice. Kids club is small. Surrounded by nature and is peaceful. Nearby got food and attractions

Huge hotel, typical Chinese style but totally modern with all what you can wish. The staff speak good English and is very helpful. Big parking if you come by car. The hotel is located on a small hill with a nice view of Sanjiang city. Only 2km from the bird’s nest and drum tower. Very big room with all amenities. Special mention for the beds which are fantastically comfortable.

To whom it may concerns, I’m writing this letter to deliver the disappointment and regret of my stay in Courtyard Marriott Sanjiang Liuzhou during 2-3Sep2023. The whole stay was just fine and the light rain in the next day morning was a bonus for my journey being in the beautiful countryside away from the city. The room service was good and people were very nice with greetings along, and the check-out was quick and smooth (handled by the receptionist Ms. Sally Xu). Although it was a rainy day and Marriott is always considerate to prepare umbrella (in the room) in case of needs, which is also allowed to take (I was given 1 or 2 umbrellas during my stay in Marriott Guangzhou) as far as I’m concerned, Ms. Xu came to me during my waiting for taxi and told that the umbrella in my room was missing left me confused and embarrassed when outside raining and my taxi was yet to arrive. I requested Ms. Xu regarding the umbrella issue and showed my confusion with my previous experience in Marriott, it seemed that 2 years time since the opening of this hotel WAS NOT sufficient to train up hotel staffs when handling customer inquiry and my disappointment is on the ground of below:- 1. Ms. Xu was not able to explain why the umbrella was not allowed to take even it was raining outside and customer was about to leave, as well as the customer had explained the previous experience with Marriott in Guangzhou. Besides, Ms Xu had already completed my check-out with no further outstanding issue, what if I had left right after and she found the umbrella was missing? Do I have to return the umbrella during my ride to the railway station? 2. Another receptionists Mr. Jerry Xie and Mr. Mike Yao came up but failed to provide:- a) name card, they explained it was under preparation but did not make any sense when they also said they were not new-join staffs; b) customer care email address, they only provided customer hotline but it should not be the case that staffs of Marriott did not know the customer care email. Mr. Mike Yao did also mentioned for his two employments by Marriott giving out umbrella in the room for guest was never the case ( I didn’t see what’s the point saying this instead of giving customer meaningful solution) The whole conversation had been calm but the above-mentioned staffs were not being helpful even what I requested was just extremely basic information instead of demanding request, and being in the tier-2/3 city hotel service standard would be different (poorer?) would NOT be considered as an excuse if Marriott positioned itself as an international hospitality specialist, and this had make a very bad and unpleasant memory for my trip to this place. Appreciate your feedback at the earliest, and I’m available for further communication. Looking forward to your best solution before I reached out to other social media for escalation JUST BECAUSE OF AN UMBRELLA. Reservation No. 26013298508 Regards, The guest

客房分佈在大堂的兩翼，通往客房的走廊也頗有儀式感。兩面落地窗光景盡收，木雕花屏風白天鏤空透光，房間有很多民族風的特色，風情壁畫與桌角擺件，侗在傳情。舒達床墊，浴室的科勒衞浴潔具，以雙移門來自行調節。 前廳大堂背景牆，滿滿的城寨歷史風+馬賽克像素風的對撞，很是出片。早餐可以吃到柳州特色的螺螄粉和鴨腳，也有本地人最愛的壇酸和各種糯米制品，口味都很地道。西式的烘焙，和各種現做蛋檔出品也很不錯。

房間很乾凈 不愧是萬豪旗下的酒店，服務熱情周到，辦完入住有專門的小哥送到電梯口，每遇到服務人員都熱情打招呼，遇到我們問路都主動相送，餐廳的水平也很高，餐品也不貴，還給我們做了我們愛吃的西紅柿炒雞蛋，餐廳收銀小美女特別可愛 問我們是不是萬豪會員，是的話打九折，我還以為自己不是，打算註冊一個，結果女孩給我們查出 來我是會員，從進到出 感覺都非常好，沒想到在這個小縣城找到如此高標準的酒店休息，太開心了。