Tzampoc Resort

e stayed at Tzampoc for 4 nights. (Saturday, February 17th to Wednesday the 21st) Our room was $300 a night and definitely lacking in some areas. First and foremost, there was NO safe or mini fridge. At $300 a night for a bougee resort where they clean your room each day I thought this was bizarre. They also only had shower gel and shampoo. No conditioner or body lotion. At $300 a night, come on!! We had some issues throughout our stay which I did voice to the staff as I don’t like having to make negative reviews. When we arrived, we had just finished hiking Acatenango. Eros gave us his WhatsApp # if we needed anything. We had leftovers from lunch, so I went to the restaurant to ask for some silverware & napkins so we could finish it. They told me silverware and napkins were for dine in only (even though I did explain we were staying there and wanted to finish our leftovers). Fine. I contacted Eros and he brought some. First I showered then my fiancé did. At the end of my shower it went from hot to warm then my fiance didn’t have hot water at all. Another morning, my fiance showered and didn’t have any hot water again. Mind you I hadn’t even showered before him. We told them and they took care of this as they have solar panels that heat up the water. On the first night our TV was also static so we couldn’t really watch. We told them the next day and they fixed that as well. So hot water and tv they did take care of. I will give them that. Breakfast was great each morning. What really set me over the edge was on our last day we finally decided to soak up the infinity pool. I went down to the pool first and started ordering aperol spritzes for my fiance and I. When he arrived at the pool, he had a water bottle. The bartender told him he could not bring it into the pool area. Bizarre. I ask the bartender if we could bring the water from our room that the resort gives us. He said no. There was no water offered at the pool and we had to BUY bottled water at the pool even though we were buying cocktails AND food AND were guests at the resort. By the way, we ran up a tab that was equivalent to $100 USD. After this I voiced my complaints to management. They said the reasoning was because in the past people have put liquor in water bottles. Ok that’s fair if you don’t want people bringing it in for that reason, BUT you should have filtered water at the pool then and not make people pay for it. Other hotels that weren’t nearly as high end a this one had water out for guests to consume whenever. All in all, this place is overhyped. I will say the breakfast was great, but instead of staying here, I’d recommend buying a day pass for the pool at $25 USD and having cocktails and food there for the day. The staff was very kind, but I can tell the owner runs a tight ship. He’d be around yet barely say hello. Even after I voiced my complaint about the water they still charged me and btw, my fiance and I are in the hospitality industry and tip generously.

With breathtaking views, the most attentive staff I’ve ever experienced and excellent food, this place exceeded all expectations. Can’t recommend this place enough. Would be perfect for a couple, or a small group of friends.